Kevin J. Soto
Aguadilla
Summary
Professional technician with specialized expertise in electronic systems and similar technologies. Demonstrated ability to adapt to evolving operational needs and consistently deliver accurate and timely results. Strong focus on teamwork, communication, and problem-solving, ensuring seamless integration with collaborative efforts. Adept at utilizing advanced diagnostic equipment tools and software to maintain and optimize integral operations.
Overview
4
4
years of professional experience
Work History
Submarine Sonar Technician
United States Naval Submarine Service
07.2023 - 06.2025
- Operated advanced sonar systems to detect and analyze underwater objects.
- Conducted routine maintenance on servers and sonar equipment to ensure optimal functionality.
- Collaborated with team members to interpret data for mission planning.
- Assisted in training junior technicians on equipment operation and safety protocols.
- Enhanced data collection techniques, improving information accuracy for strategic decisions.
- Maintained a high level of confidentiality when handling sensitive information, ensuring compliance with all security protocols and regulations.
Customer Service Representative
Capitol Bridge
12.2022 - 06.2023
- Managed approximately 30 incoming calls and emails per day from customers while handling sensitive information.
- Managed high-volume calls, ensuring timely responses to service requests and complaints.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline processes, improving response times and service quality.
Customer Service
Florida’s Department of Economic Opportunity
02.2021 - 11.2022
- Responsible for reviewing and updating documents, data entry, and calling whenever necessary.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
Skills
- Electronic Systems
- System troubleshooting
- Equipment calibration
- Problem identification and analysis
- Technical problem solving
- Data Collection
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Submarine Sonar Technician
United States Naval Submarine Service
07.2023 - 06.2025
Customer Service Representative
Capitol Bridge
12.2022 - 06.2023
Customer Service
Florida’s Department of Economic Opportunity
02.2021 - 11.2022