KEVIN MOCTEZUMA
Humacao
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
Work History
Fraud Prevention Representative
Banco Popular
05.2023 - Current
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Area Manager
Amazon.com
10.2021 - 09.2022
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Directed workforce planning, customer retention, and customer service management.
Project Manager
Five Rivers RX
04.2019 - 12.2020
- Monitored project performance to identify areas for improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and initiated projects, managed costs, and monitored performance.
Store Manager (Canteen Chief/Assistant Chief)
Veterans Canteen Service
12.2009 - 06.2017
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted in recruiting, hiring, and training team members.
- Trained new employees on proper protocols and customer service standards.
Education
MBA - Human Resources Management
Universidad Ana G. Méndez
San Juan, PR05.2021
MBA - Finance
Universidad Ana G. Méndez
San Juan, PR05.2019
BBA - Accounting and Business Management
Universidad Ana G. Méndez
San Juan, PR05.2018
Skills
- Project planning and development
- Advanced problem solving
- Recruitment and Hiring
- Customer Service Management
- Attention to Detail
- Interpersonal Skills
- Cross-Functional Collaboration
- Investigative Abilities
Timeline
Fraud Prevention Representative
Banco Popular
05.2023 - Current
Area Manager
Amazon.com
10.2021 - 09.2022
Project Manager
Five Rivers RX
04.2019 - 12.2020
Store Manager (Canteen Chief/Assistant Chief)
Veterans Canteen Service
12.2009 - 06.2017
MBA - Human Resources Management
Universidad Ana G. Méndez
MBA - Finance
Universidad Ana G. Méndez
BBA - Accounting and Business Management
Universidad Ana G. Méndez
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