Kevin Nevárez
Toa Baja
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Store Associate
Euromoda Sport
08.2023 - Current
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Located merchandise across various stores to address customer needs.
Store Associate
Marshalls
09.2021 - 09.2023
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Sales Associate
Guess
11.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Sound Engineering And Production -
Liceo De Arte Y Tecnología
San Juan02.2023
Skills
- Credit Card Transaction Processing
- Customer Order Fulfillment
- Retail Loss Prevention
- Customer Satisfaction
- Selling Techniques
- Stocking and Replenishing
- Product Recommendations
- Money Handling
- Adapt to Diverse Groups
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Store Associate
Euromoda Sport
08.2023 - Current
Sales Associate
Guess
11.2022 - 08.2023
Store Associate
Marshalls
09.2021 - 09.2023
Sound Engineering And Production -
Liceo De Arte Y Tecnología
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