Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Nevárez

Toa Baja

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

2
2
years of professional experience

Work History

Store Associate

Euromoda Sport
08.2023 - Current
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales and customer satisfaction through personalized servicing.
  • Located merchandise across various stores to address customer needs.

Store Associate

Marshalls
09.2021 - 09.2023
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Sales Associate

Guess
11.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

Sound Engineering And Production -

Liceo De Arte Y Tecnología
San Juan
02.2023

Skills

  • Credit Card Transaction Processing
  • Customer Order Fulfillment
  • Retail Loss Prevention
  • Customer Satisfaction
  • Selling Techniques
  • Stocking and Replenishing
  • Product Recommendations
  • Money Handling
  • Adapt to Diverse Groups

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Store Associate

Euromoda Sport
08.2023 - Current

Sales Associate

Guess
11.2022 - 08.2023

Store Associate

Marshalls
09.2021 - 09.2023

Sound Engineering And Production -

Liceo De Arte Y Tecnología

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Kevin Nevárez