KEVIN PEREZ NEGRON
Juana Díaz
Summary
Experienced Branch Service Associate with over 3 years of office experience, specializing in administrative work, problem solving, planning, and optimal customer assistance.
Overview
8
8
years of professional experience
Work History
Adjuster
Banco Popular De Puerto Rico
Ponce
07.2024 - Current
- Receive and generate calls to clients to obtain information about their delinquent accounts and payment agreements.
- Use multiple information systems simultaneously to validate and provide information to customers about their accounts.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe.
Adjuster
Villa Coop
Villalba, Puerto Rico
07.2021 - 02.2023
- Contacted members with overdue accounts via phone calls, emails, or letters, using an empathetic approach to inform them of missed payments.Prepared periodic reports to senior branch members
- Conducted audits and maintained inventory of repossessed vehicles, ensuring accuracy, compliance, and adherence to corporate guidelines
- Maintained accurate records of all communications, agreements, and transactions
- Ensured all collection activities complied with relevant laws and regulations, including the Fair Debt Collection Practices Act and the credit union's policies and procedures
- Collaborated with other collections department members and relevant credit union departments to manage overdue accounts effectively
Business Owner
Kevin Auto Detailing
Juana Diaz, Puerto Rico
02.2018 - 07.2024
- Manage the operation of the business
- Make marketing strategies
- Manage cash flow
- Perform cost analysis
- Prepare quotes for clients
Manufacturing Team Leader
IMC
Ponce, Puerto Rico
06.2020 - 07.2021
- Completed production orders within strict deadlines
- Met all safety compliance standards and ensure quality of our products
- Monitored assembly line and reported any issues
- Maintained a clean and organized working environment to enhance productivity
Supervisor
Selectos Juana Diaz
Juana Diaz, Puerto Rico
07.2016 - 02.2018
- Provide excellent customer service at all times
- Answered all questions regarding products and promotions
- Handled sales transactions and returns
- Successfully managed a cashier team of 8+ people to meet and achieve company goals
Education
Bachelor - Business Administration / Accounting
University of Puerto Rico
Ponce05.2020
Skills
- Project Management
- Leadership
- Customer Service
- Public Speaking
- Teamwork
- Analytical Skills
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
References
- Osvaldo Febles, 787-518-8117, IMC
- Ingrid Rosado, 939-441-0102, Villa Coop
- Nixa Leon, 787-414-5952, Selectos Juana Diaz
Timeline
Adjuster
Banco Popular De Puerto Rico
07.2024 - Current
Adjuster
Villa Coop
07.2021 - 02.2023
Manufacturing Team Leader
IMC
06.2020 - 07.2021
Business Owner
Kevin Auto Detailing
02.2018 - 07.2024
Supervisor
Selectos Juana Diaz
07.2016 - 02.2018
Bachelor - Business Administration / Accounting
University of Puerto Rico