KEVIN RODRIGUEZ
Kissimmee
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
3
3
years of professional experience
Work History
Manager
FEMA Campain - Atento Puerto Rico
03.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Project Manager
ELEVANCE HEALTHARE - WIPRO INC
03.2023 - 03.2023
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Monitored team productivity and performance to support goals
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Coached and motivated team, driving sales and delivering exceptional customer service
- Utilized strong analytical and problem-solving skills to address operational issues
- Communicated plans and actions to meet departmental goals
- Offered constructive feedback to team members, boosting overall job performance.
Quality Assurance - Subject Matter
CHANGE HEALTHCARE WIPRO INC
08.2022 - 08.2023
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Account Manager
BANCO SANTANDER
03.2021 - 11.2022
- Identified key performance indicators and guided team members on refining procedures to improve outcomes
- Offered one-on-one support for team members and managers to drive continuous improvement
- Served as consultative resource on system operation, updates, and maintenance
- Assisted in developing and refining standard operating procedures for Quality Assurance Department
- Implemented departmental compliance with established standards and sought out improvement opportunities
- Delivered improvements to increase productivity and upgrade standards for assessment of business processes
- Partnered with team members to identify and address challenges or opportunities
- Streamlined existing processes through update and overhaul of technical procedures
- Identified needs of customers promptly and efficiently
- Enforced company policies, answered coworkers' questions, and trained new personnel
- Served as liaison between certain departments to implement new improvement plans and changes.
Education
Bachelor Of Business Administration - Business Administration
Ana G Mendez University
FLSkills
- Strategic Planning
- Business Administration
- Staff Management
- Operations Management
- Test Case Development
- Improvement Recommendations
- Test Planning
- Technical Analysis
- Appointment Scheduling
- Call Management
- Data Entry
- Data Collection
Additional Information
TO WORK IN THE US FOR ANY EMPLOYER
Contact - Skills
- Great planner in working a better way.
- Training & Development
- Data Management
- Team Management
- People Skills
- Critical Thinking
- Organizational Skills
- Working Collaboratively
- Relationship Building
- MS Office
- Problem Resolution
- Team Building
- Capable of fast knowledge in different Areas.
- Clean, fast, and friendly associate.
- Always known as a leader.
- Experience at Microsoft Word, Excel, Power Point.
- Improvement Plan Knowledge
- Quantitative Skills
- Conflict Resolution
- Computer Skills
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Manager
FEMA Campain - Atento Puerto Rico
03.2023 - Current
Project Manager
ELEVANCE HEALTHARE - WIPRO INC
03.2023 - 03.2023
Quality Assurance - Subject Matter
CHANGE HEALTHCARE WIPRO INC
08.2022 - 08.2023
Account Manager
BANCO SANTANDER
03.2021 - 11.2022
Bachelor Of Business Administration - Business Administration
Ana G Mendez University
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