Keycelin Rivera Rosario
San Juan
Summary
Industrious Shift Supervisor fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
San Juan, Puerto Rico
11.2022 - Current
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Monitored security and enforced loss prevention strategies during shift.
- Assisted general manager with operations game plan and company initiatives implementation.
- Completed opening and closing duties to facilitate business operations.
Store Associate
CVS Pharmacy
San Juan
04.2019 - 11.2022
- Restocked shelves, racks and bins with latest merchandise and changed Store Associate signage to promote special items
- Answered questions about current promotions and resolved issues according to store policies
- Maintained current store, product and promotional knowledge to drive consistent sales
- Assisted average of 20 customers per day in finding or selecting items
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Assisted with purchases, locating items and signing up for rewards programs.
Customer Service Sales Clerk
Supermercados Maximo Inc
SAN JUAN
08.2018 - 04.2019
- Balanced daily cash deposits and vault inventory with zero error rate
- Processed 10-15 transactions per day, including money transfers, deposits and withdrawals
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Cashier
Supermercados Maximo Inc
San Juan
10.2016 - 08.2018
- Operated cash register, collected payments and provided accurate change
- Helped customers find specific products, answered questions and offered product advice
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Reorganized sales floor to optimize customer flow and improve product visibility
- Performed scheduled inventory counts and supply audits
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Education
BBA - Business Administration And Management
EDP University
San Juan, Puerto Rico08-2023
High School Diploma -
Dr. Albert Einstein High School
05.2014
Skills
- Customer-Oriented
- Inventory Control
- Business Administration
- Cash Handling Ability
- Operations Management
- Sales Monitoring
Languages
Spanish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Shift Supervisor
CVS Pharmacy
11.2022 - Current
Store Associate
CVS Pharmacy
04.2019 - 11.2022
Customer Service Sales Clerk
Supermercados Maximo Inc
08.2018 - 04.2019
Cashier
Supermercados Maximo Inc
10.2016 - 08.2018
BBA - Business Administration And Management
EDP University
High School Diploma -
Dr. Albert Einstein High School
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