Keyla Velez
Bayamón
Summary
Personable and organized individual with strong attention to detail and positive attitude. Possesses a versatile skill set spanning areas including customer service, interviewing, teaching, transcription, archiving and graduate academic experience. Eager to leverage diverse expertise to exploring new areas and employment opportunities.
Overview
6
6
years of professional experience
Work History
File Clerk
Multinational Insurance Company
12.2023 - 05.2024
- Handled retrieval and digitalization of client insurance documentation.
- Collaborated with team members to complete large-scale archiving projects on schedule.
- Coordinated with other departments for the transfer and intake of new archival materials.
- Managed inventory, enabling streamlined tracking and monitoring of archived items.
Transcriber
Museum of History, Anthropology and Art of the University of Puerto Rico
01.2023 - 05.2023
- Transcribed and subtitled audio for museum's YouTube content.
- Verified accuracy of transcribed material prior to finalization.
Retail Sales Associate
Salinebeach, LLC.
06.2021 - 12.2021
- Processed transactions efficiently using point-of-sale systems.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Research Assistant
University Of Puerto Rico
06.2019 - 05.2021
- Collected narratives on medical pathways and helpseeking via in-person and virtual interviews.
- Worked closely with transcription, coding, and data analysis.
- Trained and supervised junior technicians in research protocols.
Teaching Assistant
University Of Puerto Rico
08.2019 - 05.2020
- Partnered with instructor to plan and implement lessons.
- Created supplemental materials to support instruction, lab work or in-class activities.
- Mentored and tutored individual students needing additional help.
- Copied, organized and distributed classroom assignments or other paperwork.
- Taught courses under guidance of senior instructors.
Client Representative
SPG, LLC.
04.2018 - 08.2018
- Informed clients on necessary case updates.
- Built strong relationships with clients through consistent communication, empathy, and understanding of individual needs.
- Completed data entry of legal documentation into database systems.
- Diligently edited legal correspondence for grammar and spelling.
Education
Master of Arts - English Linguistics
University of Puerto Rico
Rio Piedras CampusBachelor of Arts - English Literature
University of Puerto Rico
Cayey Campus2018
Skills
- Advanced language skills
- Expertise in writing, editing and translation
- Analytical and Critical Thinking
- Skilled researcher
- Meticulous attention to detail
- Data entry proficiency
- Document management
- Microsoft 365
Timeline
File Clerk
Multinational Insurance Company
12.2023 - 05.2024
Transcriber
Museum of History, Anthropology and Art of the University of Puerto Rico
01.2023 - 05.2023
Retail Sales Associate
Salinebeach, LLC.
06.2021 - 12.2021
Teaching Assistant
University Of Puerto Rico
08.2019 - 05.2020
Research Assistant
University Of Puerto Rico
06.2019 - 05.2021
Client Representative
SPG, LLC.
04.2018 - 08.2018
Master of Arts - English Linguistics
University of Puerto Rico
Bachelor of Arts - English Literature
University of Puerto Rico
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