Keyshla M Santos
Bayamon
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Early Morning Stock Associate
Ross Dress For Less
05.2023 - 11.2023
- Maintained effective team member communication.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Managed inventory storage in clean and organized fashion.
Supervisor
Jersey Mikes Sub's
11.2022 - 05.2023
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
Warehouse Package Handler
Fedex
03.2022 - 08.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Gondolier
Farmacia Santa Olaya
08.2021 - 01.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Moderator of Virtual Courses
CannaWorks Institute
10.2020 - 01.2021
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Interpreted test information to resolve design-related problems.
Cash Room Clerk
Villa Enterprises
08.2019 - 03.2020
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
Candy Seller
Caribbean Cinemas
10.2018 - 02.2019
- Tracked stock levels and worked with logistics teams to maintain optimal levels.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate of Science - Radiology Technicians
Universidad Interamericana
San German, PR08.2018
High School Diploma -
Escuela Superior Ocupacional Y Tecnica De Yauco
Yauco, PR05.2018
Skills
- Performance Improvement
- Payment Processing
- Product Restocking
- Customer Assistance
- Cash Handling
- Order Taking
- Conflict Resolution
- Complex Problem-Solving
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Early Morning Stock Associate
Ross Dress For Less
05.2023 - 11.2023
Supervisor
Jersey Mikes Sub's
11.2022 - 05.2023
Warehouse Package Handler
Fedex
03.2022 - 08.2022
Gondolier
Farmacia Santa Olaya
08.2021 - 01.2022
Moderator of Virtual Courses
CannaWorks Institute
10.2020 - 01.2021
Cash Room Clerk
Villa Enterprises
08.2019 - 03.2020
Candy Seller
Caribbean Cinemas
10.2018 - 02.2019
Associate of Science - Radiology Technicians
Universidad Interamericana
High School Diploma -
Escuela Superior Ocupacional Y Tecnica De Yauco
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