Keyshla M Santos
Peñuelas,PR
Summary
Professional sales leader with robust experience in managing retail environments. Adept at driving team collaboration and ensuring smooth operations. Skilled in customer service, inventory management, and strategic planning. Known for adaptability and reliability, consistently meeting and exceeding sales targets.
Overview
6
6
years of professional experience
Work History
Sales Floor Supervisor
Burlington
Guaynabo
09.2024 - Current
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
Early Morning Stock Associate
Ross Dress For Less
Orlando, Fl
05.2023 - 11.2023
- Maintained effective team member communication.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Managed inventory storage in clean and organized fashion.
Supervisor
Jersey Mikes Sub's
Orlando, Fl
11.2022 - 05.2023
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
Warehouse Package Handler
Fedex
Orlando, Fl
03.2022 - 08.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Gondolier
Farmacia Santa Olaya
Bayamon, PR
08.2021 - 01.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Moderator of Virtual Courses
CannaWorks Institute
San Juan, PR
10.2020 - 01.2021
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Interpreted test information to resolve design-related problems.
Cash Room Clerk
Villa Enterprises
Orlando, Fl
08.2019 - 03.2020
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
Candy Seller
Caribbean Cinemas
Yauco, PR
10.2018 - 02.2019
- Tracked stock levels and worked with logistics teams to maintain optimal levels.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate of Science - Radiology Technicians
Universidad Interamericana
San German, PR08.2018
High School Diploma -
Escuela Superior Ocupacional Y Tecnica De Yauco
Yauco, PR05.2018
Skills
- Performance Improvement
- Payment Processing
- Product Restocking
- Customer Assistance
- Cash Handling
- Order Taking
- Conflict Resolution
- Complex Problem-Solving
- Keyholder
- Team management
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Sales Floor Supervisor
Burlington
09.2024 - Current
Early Morning Stock Associate
Ross Dress For Less
05.2023 - 11.2023
Supervisor
Jersey Mikes Sub's
11.2022 - 05.2023
Warehouse Package Handler
Fedex
03.2022 - 08.2022
Gondolier
Farmacia Santa Olaya
08.2021 - 01.2022
Moderator of Virtual Courses
CannaWorks Institute
10.2020 - 01.2021
Cash Room Clerk
Villa Enterprises
08.2019 - 03.2020
Candy Seller
Caribbean Cinemas
10.2018 - 02.2019
Associate of Science - Radiology Technicians
Universidad Interamericana
High School Diploma -
Escuela Superior Ocupacional Y Tecnica De Yauco