Hi, I’m
Kiara Crespo Malavé
San Juan
Summary
Dynamic professional with a versatile skill set developed in fast-paced, client-focused environments, demonstrating expertise in project management and timely delivery. Exceptional communication and problem-solving abilities complement a proven track record of adapting to new challenges with ease. Eager to transition into a new field, leveraging transferable skills to drive success and contribute effectively in diverse settings. Committed to continuous growth and achieving impactful results through innovative solutions.
Overview
4
years of professional experience
Work History
Pleio
Helathcare Customer Service Independent Contractor
06.2025 - Current
Job overview
- Follow-up patient calls for Elli Lily & Company
- Provide health information
- Customer Service
Atención Atención
Events Animator
06.2022 - Current
Job overview
- Assistant for special events
- Animator for special events
- Character performing at events
Fundación Stefano
Psychology Clincal Practice
08.2024 - 05.2025
Job overview
- Psychology doctorate clinical practice
- Attending as a therapist for different populations and diagnoses
- Filing paperwork that meat healthcare standards
Encore Global Solutions
Quality Assurance Specialist I
12.2022 - 07.2024
Job overview
- Quality Assurance Specialist
- Provided coaching for agents
- Evaluated agents interactions (calls, chats and emails tickets)
- Provided training
- Provided pitch proposals for company's improvement
Encore Global Solutions
Customer Service Representative
12.2022 - 07.2024
Job overview
- Website audit
- Client Service through live chats, calls and email tickets
Innova Psychology Institute
Psychology Clinical Practice
08.2025 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided therapy for clients
- Trauma informed care
- Filled documentation with healthcare standards
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Ponce Health Sciences UniversitySan Juan, Puerto Rico
PsyD from Clinical Psychology
01.2028
Universidad De Puerto Rico Recinto De Rio PiedrasSan Juan, Puerto Rico
Bachelor of Arts from Psychology
01.2022
University Overview
- National Society of Leadership and Success
- National Society of Collegiate Scholars
- Writer in the university's paper
- GPA: Magna Cum Laude
- Completed a second concentration degree in Drama, with emphasis on acting
Skills
- Active listening
- Safety compliance
- Excellent communication
- Conflict resolution
- Idea development and brainstorming
- Attention to detail
- Customer support
- Problem-solving
- Critical thinking
- Multitasking and organization
Accomplishments
- 2018, publication on a poetry international anthology
- Puerto Rico Student Leadership Organization- Awarded at the Capitol and signed by the Speaker and Secretary of the Puerto Rico House of Representatives
Personal Information
Title: Estudiante Doctoral
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Psychology Clinical Practice
Innova Psychology Institute
08.2025 - Current
Helathcare Customer Service Independent Contractor
Pleio
06.2025 - Current
Psychology Clincal Practice
Fundación Stefano
08.2024 - 05.2025
Quality Assurance Specialist I
Encore Global Solutions
12.2022 - 07.2024
Customer Service Representative
Encore Global Solutions
12.2022 - 07.2024
Events Animator
Atención Atención
06.2022 - Current
Ponce Health Sciences University
PsyD from Clinical Psychology
Universidad De Puerto Rico Recinto De Rio Piedras
Bachelor of Arts from Psychology