Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Timeline
Hi, I’m

Kiara Crespo Malavé

San Juan
Kiara Crespo Malavé

Summary

Dynamic professional with a versatile skill set developed in fast-paced, client-focused environments, demonstrating expertise in project management and timely delivery. Exceptional communication and problem-solving abilities complement a proven track record of adapting to new challenges with ease. Eager to transition into a new field, leveraging transferable skills to drive success and contribute effectively in diverse settings. Committed to continuous growth and achieving impactful results through innovative solutions.

Overview

4
years of professional experience

Work History

Pleio

Helathcare Customer Service Independent Contractor
06.2025 - Current

Job overview

  • Follow-up patient calls for Elli Lily & Company
  • Provide health information
  • Customer Service

Atención Atención

Events Animator
06.2022 - Current

Job overview

  • Assistant for special events
  • Animator for special events
  • Character performing at events

Fundación Stefano

Psychology Clincal Practice
08.2024 - 05.2025

Job overview

  • Psychology doctorate clinical practice
  • Attending as a therapist for different populations and diagnoses
  • Filing paperwork that meat healthcare standards

Encore Global Solutions

Quality Assurance Specialist I
12.2022 - 07.2024

Job overview

  • Quality Assurance Specialist
  • Provided coaching for agents
  • Evaluated agents interactions (calls, chats and emails tickets)
  • Provided training
  • Provided pitch proposals for company's improvement

Encore Global Solutions

Customer Service Representative
12.2022 - 07.2024

Job overview

  • Website audit
  • Client Service through live chats, calls and email tickets

Innova Psychology Institute

Psychology Clinical Practice
08.2025 - Current

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Provided therapy for clients
  • Trauma informed care
  • Filled documentation with healthcare standards
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Ponce Health Sciences University
San Juan, Puerto Rico

PsyD from Clinical Psychology
01.2028

Universidad De Puerto Rico Recinto De Rio Piedras
San Juan, Puerto Rico

Bachelor of Arts from Psychology
01.2022

University Overview

  • National Society of Leadership and Success
  • National Society of Collegiate Scholars
  • Writer in the university's paper
  • GPA: Magna Cum Laude
  • Completed a second concentration degree in Drama, with emphasis on acting

Skills

  • Active listening
  • Safety compliance
  • Excellent communication
  • Conflict resolution
  • Idea development and brainstorming
  • Attention to detail
  • Customer support
  • Problem-solving
  • Critical thinking
  • Multitasking and organization

Accomplishments

  • 2018, publication on a poetry international anthology
  • Puerto Rico Student Leadership Organization- Awarded at the Capitol and signed by the Speaker and Secretary of the Puerto Rico House of Representatives

Personal Information

Title: Estudiante Doctoral

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Psychology Clinical Practice

Innova Psychology Institute
08.2025 - Current

Helathcare Customer Service Independent Contractor

Pleio
06.2025 - Current

Psychology Clincal Practice

Fundación Stefano
08.2024 - 05.2025

Quality Assurance Specialist I

Encore Global Solutions
12.2022 - 07.2024

Customer Service Representative

Encore Global Solutions
12.2022 - 07.2024

Events Animator

Atención Atención
06.2022 - Current

Ponce Health Sciences University

PsyD from Clinical Psychology

Universidad De Puerto Rico Recinto De Rio Piedras

Bachelor of Arts from Psychology
Kiara Crespo Malavé