KIARA MERCADO
Summary
Seeking employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the organization with the best use of my dedication, determination and resourcefulness.
Overview
9
9
years of professional experience
Work History
Sales associate
Think Big
08.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed efficient cash register operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales Consultant
Office Max/Office Depot
02.2019 - 07.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Assembler
Medtronic
09.2017 - 02.2019
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
Person in Charge
Panda Express
07.2014 - 09.2017
- In charge (PIC)
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
Electrical Engineering
Instituto Tecnológico De Puerto Rico
Ponce07.2016
High School Diploma -
Lila Maria Mercedes Mayoral Wirshing High School
Ponce07.2010
Skills
- Word, Excel, Power Point, Outlook
- Internet Surfing
- Organization
- Teamwork and Collaboration
- Strategic Planning
- Verbal and Written Communication
Heavy 9 Driver's license
This category of license is to give the authority to the driver to drive heavy vehicles. These vehicles may include passenger goods delivering vehicles like trucks.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Sales associate
Think Big
08.2021 - 02.2023
Sales Consultant
Office Max/Office Depot
02.2019 - 07.2021
Assembler
Medtronic
09.2017 - 02.2019
Person in Charge
Panda Express
07.2014 - 09.2017
Electrical Engineering
Instituto Tecnológico De Puerto Rico
High School Diploma -
Lila Maria Mercedes Mayoral Wirshing High School
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