Kiara Ortiz
San Juan
Summary
Dynamic and results-driven professional with extensive experience in customer service at Don Tako. Proven ability to enhance service efficiency and foster team coordination. Skilled in cash handling and menu knowledge, consistently delivering exceptional dining experiences while addressing customer needs effectively. Committed to maintaining high standards in hospitality and accommodation.
Overview
3
3
years of professional experience
Work History
Waiter, Bartender & Cashier
Don Tako
Viejo San Juan , Puerto Rico
06.2025 - 09.2025
- Provided exceptional customer service to enhance dining experiences.
- Took accurate food and drink orders from customers.
- Collaborated with kitchen staff to communicate special requests.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Managed cash transactions and processed payments efficiently.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
Food Service Worker
Acai Express
Roosevelt, Puerto Rico
09.2024 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service
Different Cleaners
San Juan , Puerto Rico
07.2022 - 12.2024
- Provided excellent customer service to all members.
- Greeted patients and provided friendly customer service.
- Provided customer service in a fast-paced environment.
- Developed and implemented customer service policies and procedures to ensure standardization of customer service operations across the nation.
Call Center Representative
Telecontacto
San Juan , Puerto Rico
06.2024 - 09.2024
- Resolved complaints and provided solutions to enhance customer satisfaction.
- Trained new staff on call handling procedures and best practices.
- Utilized multiple communication channels to assist customers effectively.
- Maintained knowledge of products and services to answer questions confidently.
Cashier, Waiter
24 Market Place
San Juan , Puerto Rico
10.2023 - 03.2024
- Processed customer transactions efficiently at the point of sale.
- Handled cash, credit, and digital payments accurately during transactions.
- Took accurate food and drink orders from customers at the table.
- Provided excellent customer service and addressed inquiries promptly.
Education
High School Diploma -
Colegio De La Inmaculada
SanturceSkills
- Service efficiency
- Team coordination
- Customer service
- Menu knowledge
- Cash handling
- Hospitality and accommodation
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Waiter, Bartender & Cashier
Don Tako
06.2025 - 09.2025
Food Service Worker
Acai Express
09.2024 - 06.2025
Call Center Representative
Telecontacto
06.2024 - 09.2024
Cashier, Waiter
24 Market Place
10.2023 - 03.2024
Customer Service
Different Cleaners
07.2022 - 12.2024
High School Diploma -
Colegio De La Inmaculada