Kiara Pagán Vélez
Luquillo
Summary
Upbeat hostess that excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
3
3
years of professional experience
Work History
Sandwich Artist
Tiggella Bar and Grill
02.2025 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Shared information with customers about menu items, preparation methods, and ingredients.
Disability Support Worker
Universidad Politécnica De Puerto Rico
10.2023 - 05.2024
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses. (currently 1 university student)
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
Host
Dennys
11.2021 - 10.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest. (More than 50 guests per day)
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted managers with quickly resolving service- and food-related issues.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Education
BBA - Architecture And Interior Design
05.2029
High School Diploma -
05.2023
Skills
- POS Software
- Dining Room Management
- Menu Board Art
- Customer Service
- Guest Relations
- Strong Verbal and Written Communication Skills
- Customer Service Excellence
Additional Information
Currently are part of the University Group called "Wooden Tabletops" as part of my study hobbies.
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Sandwich Artist - Tiggella Bar and Grill
02.2025 - Current
Disability Support Worker - Universidad Politécnica De Puerto Rico
10.2023 - 05.2024
Host - Dennys
11.2021 - 10.2023
Colegio San José De Calasanz - High School Diploma,
Universidad Politécnica De Puerto Rico - BBA, Architecture And Interior Design
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