Kiara E. Pelet Rivera
Barceloneta
Summary
Dedicated Operations Management Student with successful team-leading experience and problem-solving abilities. Goal-driven and determined to achieve optimal results implementing new and innovative ideas.
Overview
4
4
years of professional experience
Work History
Waitress
Green Bites PR
06.2023 - Current
- Remained calm when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines.
- Trained new waitstaff customer service.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Waitress
¿Tienes Hambre, Tienes Sed?
06.2022 - 12.2022
- Used cash registers and credit card machines to cash out customers.
- Sympathetically greeted new customers.
- Promoted excellent customer service and provided quick response to customers' requests.
Administrative Assistant Intern
Supreme Court of Puerto Rico
06.2019 - 07.2019
- Assisted with organization and maintenance of office filing system.
- Received and screened incoming calls, emails and visitors.
- Maintained confidentiality and security of sensitive information.
Education
Bachelor of Science - Operations Management
Universidad De Puerto Rico
Mayagüez, Puerto Rico05.2025
Minor Concentration - Project Management
Universidad De Puerto Rico
Mayagüez, Puerto Rico05.2025
Skills
- Complex Problem-Solving
- Conflict and Complaint Resolution
- Ability to Work Under Pressure
- Sales Techniques
- Customer Service
- Multitasking and Time Management
- Microsoft Office
- Organization and Structure
Volunteer Work
Operational Coordinator
Programa Caballeros y Princesas de la Vida
2018 - 2020
- Planned and organized the logistics of multiple activities.
- Designed efficient routes for obstacle courses and the distribution of such obstacles.
Troup Leader & Camp Counselor
Caribe Girl Scout's Council
2017 - 2020
- Worked with groups of children of different ages.
- Designed weekly plans for each meeting's activities.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Waitress
Green Bites PR
06.2023 - Current
Waitress
¿Tienes Hambre, Tienes Sed?
06.2022 - 12.2022
Administrative Assistant Intern
Supreme Court of Puerto Rico
06.2019 - 07.2019
Bachelor of Science - Operations Management
Universidad De Puerto Rico
Minor Concentration - Project Management
Universidad De Puerto Rico
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