Kiamil Barrera Amador
Camuy
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Walmart
08.2015 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Manager
Walmart
08.2017 - 09.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
Medical-Surgical Nurse BSN
Hospital Metropolitano Dr. Susoni
10.2015 - 12.2016
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Monitored patients before, during and after surgical operations to evaluate patient care.
- Provided high level of individualized care to adult patients across multiple medical specialties.
- Educated patients and families on illnesses, medications and treatment plans.
- Recorded and measured patients' weight, temperature, respiration, and blood pressure.
- Monitored and managed pain levels of post-surgical patients to reduce unnecessary opiate usage.
- Provided inpatient care to diverse population of adult medical and surgical patients.
- Educated patients and families on disease diagnosis, prognosis and post-operative care.
Maternity Nurse
Hospita Metropavia
01.2016 - 03.2016
- Monitored and assessed mother and newborn after delivery to ascertain proper healing and recovery.
- Educated new parents on how to properly care for infants by instructing parents on bottle feeding, bathing, circumcision care and breastfeeding.
- Conducted examinations to determine fetal station, cervical dilation and effacement.
- Supported pregnant women in healthy labor processes.
- Evaluated patient histories, complaints, and current symptoms.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Education
Associate of Science - NURSE BSN
National University
Arecibo, PR05.2016
Skills
- Customer Consulting
- Training Development Aptitude
- Administrative Support
- Goals and Performance
- Critical Thinking
- Guest Communication
- Issue Resolution
- Medical Terminology Knowledge
- Patient Assessments
- Healthcare Ethics
Accomplishments
Award of excellence (WM Credit Card Applications)
Employer of the Month
Cashier of the Month
Certification
- First Aid/CPR Certified
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Customer Service Manager
Walmart
08.2017 - 09.2017
Maternity Nurse
Hospita Metropavia
01.2016 - 03.2016
Medical-Surgical Nurse BSN
Hospital Metropolitano Dr. Susoni
10.2015 - 12.2016
Cashier
Walmart
08.2015 - 10.2022
Associate of Science - NURSE BSN
National University
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