KIMBERLY ROQUE
Summary
Dynamic professional with hands-on animal care experience, honed as a Security Forces Specialist in the United States Air Force. Proven ability to deliver exceptional customer service, and maintain meticulous records. Bilingual in English and Spanish, with strong attention to detail, and effective communication skills, ensuring compliance and operational excellence.
Overview
12
12
years of professional experience
Work History
Pet Sitter & Care Giver
Self-Employed
01.2014 - Current
- Delivered reliable pet care for cats, dogs, snakes, and reptiles, ensuring proper feeding, exercise, and safe handling across diverse species.
- Built trust with pet owners by providing attentive, compassionate care tailored to animals of varying breeds, sizes, and temperaments.
Security Forces Specialist
United States Air Force
Grand Forks
08.2020 - 08.2025
- Assisted in the care and maintenance of Military Working Dogs (MWDs), including feeding, administering medications, grooming, and ensuring kennel cleanliness.
- Performed daily health checks and sanitary upkeep for multiple dogs; provided bathing, and monitored behavior to support overall well-being.
- Comfortably handled and exercised large dogs, both individually and in group settings.
- Processed check-ins and check-outs, maintained accurate records, and managed scheduling and documentation for personnel and animals.
- Delivered professional customer service through in-person interactions, phone calls, and email communication.
- Oversaw the issuance and tracking of credentials, ensuring accuracy and compliance with established procedures.
- Maintained detailed and organized records, supporting audits, and efficient daily operations.
- Trained and supervised junior team members in administrative tasks, ensuring a smooth workflow and customer satisfaction.
- Responded effectively to urgent and high-stress situations, demonstrating strong communication and problem-solving skills.
Education
Bachelor of Science - Crisis, Emergency, and Disaster Management
Waldorf University
Forest City, Iowa07.2025
Skills
- Microsoft Office Suite
- Adobe Acrobat
- Google Suite
- Animal care and safety protocols
- Daily operations and workflow coordination
- Customer service and front desk support
- Recordkeeping and documentation accuracy
- Bilingual: English and Spanish
- Interpersonal and team communication
- Attention to detail and process compliance
- Onboarding and training support
- Time management in high-volume environments
Specialized Training
- Unit Records Management, 2024, Strong documentation and recordkeeping skills
- Controlled Unclassified Information, 2024, Confidential data handling & compliance
- Security Forces Apprentice Course, 2021, Discipline, accountability, and safety procedures
- Self-Aid Buddy Care, 2020, Basic first aid and emergency response
Timeline
Security Forces Specialist
United States Air Force
08.2020 - 08.2025
Pet Sitter & Care Giver
Self-Employed
01.2014 - Current
Bachelor of Science - Crisis, Emergency, and Disaster Management
Waldorf University
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