Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Rosado

Kimberly Rosado

Summary

Customer-focused professional with 10 years of experience in delivering exceptional service across diverse industries. Expertise in managing customer inquiries, resolving issues, and enhancing satisfaction through product knowledge. Demonstrated ability to thrive in fast-paced environments while maintaining strong client relationships. Proficient in Ayden and Oracle software, complemented by strong communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Administrative Assistant / HR Assistant

K2 Solutions
Southern Pines
07.2024 - 06.2025
  • Adept at multitasking, problem-solving, and leveraging strong interpersonal communication skills to foster positive relationships with each department. Dedicated to enhancing workplace productivity and contributing to the success of the organization.
  • Duties and Responsibilities:
  • Handling correspondence, such as drafting emails, answering phone calls, and responding to inquiries.
  • Maintaining accurate records, filing systems, and databases within HR.
  • Data entry for multiple departments.
  • Assisting with office tasks, like ordering supplies and maintaining inventory.
  • Acting as a point of contact between departments.
  • Ensuring the timely execution of tasks between each department.
  • Assisting the travel department with folios and commissions.
  • Managed database systems containing customer contact information.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Developed and maintained filing systems for confidential documents and records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Handled confidential documents in an organized fashion according to established protocol.

Manager/Sneaker Maker

Golden Goose
Atlanta
01.2021 - 05.2024
  • Began career as a “Style maker” but quickly promoted to Sneaker Maker within 4 months. Experienced in setting and managing appointments with clientele, building trust and rapport on a professional level, and excelled in knowledge of company policies and inventories to properly assist clients and teammates alike.
  • Duties and Responsibilities:
  • Planned appointments for clients
  • Spearheaded design and development of store sneaker models.
  • Collaborated with marketing team during product launch to increase brand visibility
  • Prepped store before opening for business
  • Drove sales growth by implementing customer engagement tactics and gaining positive customer reviews
  • Designed
  • Trained new employees and conducted orientations for new hires. Instructed on use of company software (Ayden, Oracle etc.)
  • Advised and counseled on company policies, procedures and corrective actions to maintain employee consistency.

Senior Groomer

PetSmart
01.2018 - 01.2021
  • Provided grooming services for pets (Dogs) including bathing, brushing, nail trimming, ear cleaning, haircuts and specialized care for pets with health issues.
  • Duties and Responsibilities:
  • Attended academy and successfully graduated
  • Developed grooming routines for pets, focusing on comfort and safety, ensuring minimal stress during sessions
  • Maintained regular communication with pet owners to discuss pet grooming needs, specific requirements and after care recommendations.
  • Identified skin conditions, infections or abnormal behavior during grooming and alerted pet owners for further veterinary care
  • Mentored and trained junior groomers in pet handling, advanced grooming techniques and best practices in ensuring safety and comfort during sessions.
  • Upsell by recommending nail grind, teeth cleaning, ear cleaning, Etc.
  • Ensured grooming tools and equipment were sanitized and well maintained to prevent infection.
  • Thoroughly cleaned salon and kennels with company approved solutions

GA Assistant Manager

SunGlass Hut
Atlanta
01.2017 - 01.2018
  • Supervised and trained employees in executing sales, processing managing shipment, as well as open and store closing
  • Addressed customer requests and grievances
  • In charge of payroll approvals and employee scheduling
  • Calculate daily goals for all employees and executed plans to achieve them

Education

Some College (No Degree) - Psychology

BCCC
Bristol, PA

Skills

  • Microsoft Office proficiency
  • Data entry and documentation
  • Record management and preparation
  • Office organization and management
  • Travel coordination
  • Customer service and support
  • Appointment scheduling
  • Interdepartmental communication
  • Inventory management
  • Attention to detail
  • Team collaboration
  • Mail distribution
  • Time management
  • Human resources experience

Timeline

Administrative Assistant / HR Assistant

K2 Solutions
07.2024 - 06.2025

Manager/Sneaker Maker

Golden Goose
01.2021 - 05.2024

Senior Groomer

PetSmart
01.2018 - 01.2021

GA Assistant Manager

SunGlass Hut
01.2017 - 01.2018

Some College (No Degree) - Psychology

BCCC

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Kimberly Rosado