Kimberly Sanchez Lorenzo
Aguada
Summary
Results-driven customer communication professional with a proven track record in high productivity and efficient task management. Specialized in persuasive speaking, conflict resolution, and customer relationship management, demonstrating exceptional active listening and empathy. Adept at engaging diverse client bases and navigating challenging conversations to foster positive outcomes. Career goals include leveraging these skills to enhance client satisfaction and drive organizational success.
Overview
8
8
years of professional experience
Work History
Appointment Scheduler
Easy Health
, United States
07.2024 - 02.2025
- Resolved scheduling issues promptly through efficient problem-solving.
- Coordinated scheduling adjustments and cancellations effectively.
- Ensured compliance with HIPAA regulations when handling confidential information.
Customer Service Representative
FEMA
Caguas, Puerto Rico
03.2023 - 06.2024
- Effectively handled high-stress situations with professionalism.
- Addressed challenging calls effectively, ensuring mutual satisfaction.
Order Management Specialist
Honeywell
Isabela, Puerto Rico
01.2021 - 03.2022
- Provided order tracking information and resolved issues when needed.
- Performed data entry tasks associated with updating customer accounts in the system.
- Responded promptly to customer complaints or inquiries via phone, email, or mail.
Document Specialist
VA Claim Pros
10.2018 - 01.2021
- Prepared documents for scanning and indexing into the document management system.
- Created and edited documents, mail merges and graphics using diverse programs.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
Sales Representative
Xfinity Comcast
Aguadilla, Puerto Rico
02.2017 - 10.2018
- Listened to customer needs to identify and recommend best products and services.
- Negotiated deals and handled complaints or objections.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
Education
Certificate of Technical Studies - Animal Health
ADTEC
Aguadilla, Puerto Rico05-2024
High School Diploma -
Dr Carlos Gonzalez
Aguada, Puerto Rico05-2013
Skills
- Data entry
- Bilingual communication
- Active listening
- Multitasking Abilities
- Time management
- Customer service
Languages
5,5
Skills
- CRM software
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Appointment Scheduler
Easy Health
07.2024 - 02.2025
Customer Service Representative
FEMA
03.2023 - 06.2024
Order Management Specialist
Honeywell
01.2021 - 03.2022
Document Specialist
VA Claim Pros
10.2018 - 01.2021
Sales Representative
Xfinity Comcast
02.2017 - 10.2018
Certificate of Technical Studies - Animal Health
ADTEC
High School Diploma -
Dr Carlos Gonzalez
Similar Profiles
Ann Rocelyn Ofelia YapAnn Rocelyn Ofelia Yap
Health Risk Assessment – Advanced Practice Clinician at Easy HealthHealth Risk Assessment – Advanced Practice Clinician at Easy Health
Rodolfo ArvizuRodolfo Arvizu
Appointment Setter at Easy HealthAppointment Setter at Easy Health
Deborah (Deb) VarelaDeborah (Deb) Varela
Medicare Sales Advocate at Easy HealthMedicare Sales Advocate at Easy Health