Kimberly Sanchez Lorenzo
Aguada
Summary
Professional and prepared scheduling specialist with strong organizational and multitasking skills. Demonstrates expertise in coordinating appointments, managing calendars, and ensuring seamless communication. Focused on team collaboration and achieving results while adapting to changing needs. Reliable and efficient with strong interpersonal abilities and commitment to delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Appointment Scheduler
Medigence Health
07.2024 - 02.2025
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Customer Service Representative
FEMA
03.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Order Management Specialist
Honeywell
01.2021 - 03.2022
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
Document Specialist
VA Claim Pros
10.2018 - 01.2021
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
Sales Representative
Xfinity Comcast
02.2017 - 10.2018
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Certificate of Technical Studies - Animal Health
ADTEC
Aguadilla, Puerto Rico05-2024
High School Diploma -
Dr Carlos Gonzalez
Aguada, Puerto Rico05-2013
Skills
- CRM software
- Data entry proficiency
- Insurance verification
- Virtual assistance
- Scheduling expertise
- Telephone management
- Attention to detail
- Telephone etiquette
- Computer skills
- Effective multitasking
- Client relations
- Teamwork and collaboration
- Medical terminology
- Schedule management
- Time management
- Complaint resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Appointment Scheduler
Medigence Health
07.2024 - 02.2025
Customer Service Representative
FEMA
03.2022 - 06.2024
Order Management Specialist
Honeywell
01.2021 - 03.2022
Document Specialist
VA Claim Pros
10.2018 - 01.2021
Sales Representative
Xfinity Comcast
02.2017 - 10.2018
Certificate of Technical Studies - Animal Health
ADTEC
High School Diploma -
Dr Carlos Gonzalez
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