Kim Marie Sanchez Figueroa
Dorado
Summary
With my knowledge and skills to be able to reach to the company in his functioning in Human Resources.To collaborate in the achievement of the strategy organizational, goals or using the best resources for better recovering of the company.
Overview
17
17
years of professional experience
Work History
Coordinator's Assistant MMM
Call Center Outbound
2017.05 - Current
- Entered data, generated reports, and produced tracking documents.
- Coordinate appointments
- Health clinic coordinator
- Post-discharge patient care follow-up
- Coordination of post-discharge services
- Create reports in excel
- Patient benefits orientation
Customer Service Representative
Call Center Telemedik
2015.02 - 2016.08
- Triples service representative and clinical Management Division-NAL, Attending calls in a given time, the need to identify symptoms at the time, to assist a staff of nursing seeking him.
- Having a large vocabulary in drugs and other medical plans
Customer Service Representative
Call Center Open Mobile
2013.09 - 2014.10
- Customer Service Representative. Attending called in a time measured for 6:50 minutes and realizing a call complete in service and solution of the problem or need of the client. Between my tasks also attended calls from shops for support and help of Service to the Client.
Tele Sales Representative
Call Center EDD (El Día Directo)
2011.12 - 2013.09
- T-Mobile US
In charge of telesales representative in T-Mobile US department as a seller my responsibilities was give the best orientation to our customers to help them choose the bests monthly plans and give the best customer service.
Cashier & Sales Associate
Plaza Rio Hondo, Bayamon
2007.02 - 2011.11
- Responsible for receiving payments in different methods
- Organize the store according to season
Education
BBA - Human Resource Management
Universidad Interamericana De Puerto Rico
Bayamón Campus05.2011
Skills
- Interpersonal skills
- Ability to work as a team
- Communication
- Leadership
- Ability to manage various electronic devices: computers, scanners, copiers, fax
- Knowledge in the following computer programs: Microsoft Word, Excel, Access, Power Point, Hippocrates and Salesforce
Timeline
Coordinator's Assistant MMM
Call Center Outbound
2017.05 - Current
Customer Service Representative
Call Center Telemedik
2015.02 - 2016.08
Customer Service Representative
Call Center Open Mobile
2013.09 - 2014.10
Tele Sales Representative
Call Center EDD (El Día Directo)
2011.12 - 2013.09
Cashier & Sales Associate
Plaza Rio Hondo, Bayamon
2007.02 - 2011.11
BBA - Human Resource Management
Universidad Interamericana De Puerto Rico