Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kinaishka Lopez Roman

Isabela

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level costumer representative associate position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Costumer Represantative

Capitol Bridge
2024.04 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to team's collective growth.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
  • Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
  • Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Contributed to the development of departmental strategies aimed at enhancing the overall customer experience.
  • Maintained and managed customer files and databases.
  • Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.

Server

Sal De Mar Restaurant
2022.11 - 2024.03
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Built relationships with customers to encourage repeat business.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Sales Associate

Ferrocarril Bakery
2019.01 - 2022.11
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

High School Diploma -

Francisco Mendoza
Isabela
05.2019

Skills

  • Attention to Detail
  • Self-Directed
  • Analytical Thinking
  • Active Listening
  • Public Speaking
  • Interpersonal Communication
  • Task Prioritization
  • Team Work
  • Sales Expertise
  • Time Management
  • Positive Attitude
  • Multitasking Abilities
  • Quality Assurance
  • Language Fluency
  • Typing Speed
  • Data Management
  • Problem-solving abilities
  • Customer Service
  • Customer Relations
  • Team Development

Languages

Spanish
Native language
English
Proficient
C2

Timeline

Costumer Represantative

Capitol Bridge
2024.04 - Current

Server

Sal De Mar Restaurant
2022.11 - 2024.03

Sales Associate

Ferrocarril Bakery
2019.01 - 2022.11

High School Diploma -

Francisco Mendoza
Kinaishka Lopez Roman