Kiomy Pacheco
Cleveland
Summary
Driven professional with a track record of enhancing guest satisfaction at Hotel Hyatt Place through meticulous housekeeping and proactive problem-solving. Excelled in customer service management at Bibibop Asian Grill, significantly reducing complaints by fostering teamwork and prioritizing customer loyalty. Skilled in maintenance coordination and supply inventory management, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Housekeeping Room Attendant
Hotel Hyatt Place
06.2022 - 05.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Customer Service Manager
Bibibop Asian Grill
11.2018 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Associate of Science - Nurse
Instituto De Banca Y Comercio
Guayama,PR 05.2017
Skills
- Customer service-focused
- Maintenance Coordination
- Supply Inventory Management
- Time Management
- Multitasking and Prioritizing
- Customer Service
- Teamwork and Collaboration
- Organizational Skills
- Work Planning and Organization
Languages
Spanish
Native language
Spanish
Beginner
A1
English
Beginner
A1
Timeline
Housekeeping Room Attendant
Hotel Hyatt Place
06.2022 - 05.2024
Customer Service Manager
Bibibop Asian Grill
11.2018 - 01.2021
Associate of Science - Nurse
Instituto De Banca Y Comercio
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