Kira N. Díaz
Caguas
Summary
Motivated Account Executive with experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in [Spanish/English]. Service-focused customer satisfaction bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Account Executive
JobTracks Caribbean
06.2023 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Attended networking events to build relationships and identify sales opportunities.
- Collaborated with internal teams to develop account strategy.
- Met and exceeded service level goals to achieve standards and expectations.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
- Negotiated prices, terms of sales and service agreements.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
Sales Representative
Mobile Store Operators (T-Mobile)
05.2021 - 06.2023
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Helped resolve client problems quickly with superior customer service.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Customer Service Representative
Atento Of Puerto Rico
01.2018 - 10.2019
- Responded to customer requests for products, services and company information
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Provided primary customer support to internal and external customers in fast-paced environment.
Education
University of Sacred Heart
Santurce, P.R.High School Diploma -
Eloisa Pascual
Caguas, P.R.Skills
- Client Relationship Building
- Contract Negotiation
- Account Management
- Strategic sales knowledge
- Creative problem solving
- Account management
- Staff Management
- Computer proficient
- Data entry
- Quick learner
Accomplishments
- Through effective communication and understanding of client needs, I ensured seamless coordination between our recruitment team and client organizations, resulting in timely and successful placements.
- By fostering a supportive and collaborative environment, I motivated our team to exceed client expectations, leading to high client satisfaction rates and repeat business.
- Conflict Resolution
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- I implemented personalized customer service strategies that resulted in a higher client retention rate.
Timeline
Account Executive
JobTracks Caribbean
06.2023 - Current
Sales Representative
Mobile Store Operators (T-Mobile)
05.2021 - 06.2023
Customer Service Representative
Atento Of Puerto Rico
01.2018 - 10.2019
University of Sacred Heart
High School Diploma -
Eloisa Pascual
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