KRISTINA MERCADO LLADO
ORLANDO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE ASSISTANT
WAWI INC
02.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
FRAUD INVESTIGATOR
ADMISTRACION DESARROLLO SOCIOECONOMICO Y FAMILIA
09.2019 - 09.2020
- Conducted prompt and thorough investigations on referred files.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Evaluated customer data to identify and prevent fraudulent activities.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Reviewed transactions and receipts to identify any suspicious activity.
ADMINISTRATIVE AND CUSTOMER RELATION OFFICER
NOVO CREDIT
01.2018 - 05.2019
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Supervised, directed and evaluated assigned staff members and newly hired officers.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
HUMAN RESOURCES INTERN
LA FORTALEZA, GOBIERNO DE PUERTO RICO
06.2017 - 08.2017
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Created and updated tracking spreadsheets using MS Excel.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Updated and maintained employee records to respond quickly to requests for information.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Drafted technical documents, social media posts and internal memoranda.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
INTERN AT OFFICE OF INTERNAL AFFAIRS,
GOBIERNO DE PUERTO RICO, EL CAPITOLIO
12.2016 - 06.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff.
- Provided project progress updates and proposed solutions to issues.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Education
Master of Arts - PUBLIC POLICY
UNIVERSIDAD ANA G MENDEZ
Carolina, Puerto Rico08.2024
No Degree - PRIVATE DETECTIVE
CARIBBEAN FORENSIC AND TECHNICAL COLLAGE
San Juan, Puerto Rico08.2022
Master of Arts - Criminal Justice
UNIVERSIDAD ANA G MENDEZ
Carolina, Puerto Rico08.2020
Bachelor of Arts - Criminal Justice
UNIVERSIDAD ANA G MENDEZ
Carolina, Puerto Rico08.2018
Skills
- Data Entry
- Travel Coordination
- Bookkeeping
- Quality Assurance
- Research
- Clerical Support
- Calendar Management
- Document Control
- Mail Handling
- Scheduling
- Office Administration
- Filing
- Appointment Scheduling
- Database Management
- Critical Thinking
- Microsoft Excel
- Resourceful
- Mail Management
- Data Retrieval Systems
- Database Entry
- Microsoft PowerPoint
- Report Transcription
- Internet Research
- Data Management
Certification
HACCP PLAN CERTIFICATE- 2023
NOTARY PUBLIC CERTIFIED STATE OF FLORIDA- 2023
CRIMINAL INVESTIGATOR
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
ADMINISTRATIVE ASSISTANT
WAWI INC
02.2021 - Current
FRAUD INVESTIGATOR
ADMISTRACION DESARROLLO SOCIOECONOMICO Y FAMILIA
09.2019 - 09.2020
ADMINISTRATIVE AND CUSTOMER RELATION OFFICER
NOVO CREDIT
01.2018 - 05.2019
HUMAN RESOURCES INTERN
LA FORTALEZA, GOBIERNO DE PUERTO RICO
06.2017 - 08.2017
INTERN AT OFFICE OF INTERNAL AFFAIRS,
GOBIERNO DE PUERTO RICO, EL CAPITOLIO
12.2016 - 06.2017
Master of Arts - PUBLIC POLICY
UNIVERSIDAD ANA G MENDEZ
No Degree - PRIVATE DETECTIVE
CARIBBEAN FORENSIC AND TECHNICAL COLLAGE
Master of Arts - Criminal Justice
UNIVERSIDAD ANA G MENDEZ
Bachelor of Arts - Criminal Justice
UNIVERSIDAD ANA G MENDEZ
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