Angélica G. Lugo
San Juan
Summary
Focused collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Hardworking Student offering work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
4
4
years of professional experience
Work History
Nail Technician
Independent
Hato Rey
08.2022 - Current
- Prepared nail beds and cuticles, shaped nails and applied polish for over 6 daily customers.
- Responded to customer requests and concerns about gel application and nail art designs.
- Cleaned and sanitized tools and equipment before each client.
- Treated, prepared and maintained clients' nails on both hands and feet.
Lead Hostess/Busser
Bóveda Rest.
Hato Rey
06.2023 - 05.2024
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Coordinated with kitchen staff for timely delivery of meals, resulting in improved guest satisfaction scores.
Hostess & Busser
STK San Juan
San Juan , Puerto Rico
02.2021 - 05.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Recorded available tables after seating each party using specialized seating software.
Sales Associate
Tinglar
San Juan , Puerto Rico
12.2020 - 02.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Seasonal Sales Associate
PACSUN
San Juan , Puerto Rico
11.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelors - Business Development
Universidad Del Sagrado Corazón
Santurce Skills
- Meeting Sales Goals
- Customer Service
- Building Customer Loyalty
- Strategic Selling
- Problem-solving skills
- Team Collaboration
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Timeline
Lead Hostess/Busser
Bóveda Rest.
06.2023 - 05.2024
Nail Technician
Independent
08.2022 - Current
Hostess & Busser
STK San Juan
02.2021 - 05.2022
Sales Associate
Tinglar
12.2020 - 02.2021
Seasonal Sales Associate
PACSUN
11.2020 - 12.2020
Bachelors - Business Development
Universidad Del Sagrado Corazón