KRYSTINA ADORNO HERNÁNDEZ
San Juan
Summary
Highly dedicated and detail-oriented professional with extensive experience in fast-paced environments, seeking a position in Office Management. Utilizing strong organization and communication skills, I aim to streamline processes, optimize efficiency, and foster a productive work environment. With a proven track record of successfully managing office operations and coordinating multifaceted tasks, I am committed to supporting the team and contributing to the continuous improvement of the organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Administrator
V2A Consulting
San Juan
01.2024 - Current
- Managed and scheduled appointments using the Outlook calendar system.
- Handled incoming and outgoing calls and mail, directing inquiries appropriately.
- Managed entrance security and access control.
- Oversaw office facilities and ensured maintenance, including monitoring equipment maintenance contracts.
- Coordinated with vendors for supplies and services.
- Maintained inventory of laptops, lockers, parking spaces, subscriptions, hotspots, etc.
- Managed supplies inventory, placing and expediting orders as needed.
- Organized and coordinated events, including training sessions, meetings, and team-building activities.
- Supported business development initiatives.
- Handled important documents, including notarization, and maintained electronic databases and records.
- Assisted with billing processes, processed invoices, and maintained expense logs.
- Filtered emails based on importance and escalated business opportunities to leadership.
- Interacted professionally with customers and internal personnel, responding to inquiries.
- Purchased laptops and managed supplies and equipment (mouse, keyboards, HDMI cables, etc.).
- Managed the return and processing of laptops during offboarding.
- Administered Microsoft licenses such as Microsoft 365, Power BI, Vision, and Project Plan.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Composed letters, emails and other documents.
- Greeted visitors warmly, handled inquiries, and provided general information about the company.
- Purchased office snacks, drinks, and coordinated lunch arrangements.
- Set up conferences for trainings, meetings, and other events.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Concierge
Abarca Health
San Juan
10.2022 - 01.2024
- Acted as a liaison between executives, guests, and various departments within the organization
- Demonstrated attention to detail by preparing and disseminating essential documents and correspondence, maintaining accuracy and professionalism in all communications
- Take and deliver accurate messages
- Respond to requests by gathering and providing information, referring non-routine calls to appropriate staff
- Ask probing questions to respond effectively
- Locate and gather information from the appropriate source to assist in resolving business issues
- Pursue information that may not be readily available
- Created training manuals and Standard Operating Procedures for the OC position and service requests system, ensuring consistency and efficiency
- Successfully trained new office management staff, ensuring adherence to office protocols and seamless integration into the team
- Provided support to the department's immediate supervisor, contributing to the team's success through dedicated assistance and collaborative efforts
- Anticipated visitors and employees’ need and provided exceptional service while upholding high standards, procedures, and policies
- Maintained a high level of security awareness to safeguard the organization
- Oversees calendar, schedule appointments on behalf of manager
- Update and distribute organizational charts and distribution lists
- Managed the booking of office spaces for employees and visitors, ensuring optimal utilization of resources
- Coordinated corporate events and liaised with vendors such as catering and entertainment services
- Scheduled and coordinated meetings, ensuring all necessary resources were available for seamless proceedings
- Assisted with onboarding and offboarding processes, facilitating a smooth transition for new and terminated employees
- Handled travel arrangements, including flight and hotel reservations, for employees, ensuring comfortable and efficient travel experiences
- Managed inventory of supplies and materials, ensuring availability and organized storage facilities
Administrative Assistant
PRWRERI
Mayagüez
03.2019 - 06.2022
- Act as a liaison between researchers, administrative staff, and external stakeholders
- Assist in creating and maintaining research records and project documentation
- Coordinate travel arrangements and accommodations for staff attending conferences or meetings
- Handle emails, letters, and phone calls, ensuring prompt and professional responses
- Keep track of the project’s accounts financial budget
- Maintain office supplies inventory and order supplies as needed
- Organize and maintain digital and physical files, ensuring easy retrieval of documents
- Prepare agendas and take meeting minutes for research team meetings
- Prepare and edit documents and forms including letters, disbursement vouchers, fund transfers, request for proposals, travel orders, and requisitions
- Revise the student’s timesheets for payroll
- Schedule meetings, video conferences, and appointments for researchers and project teams
Human Resources Assistant
Triple-S Management
Guaynabo
06.2021 - 08.2021
- Led a transformative HR project focused on enhancing Triple-S' job descriptions, implementing special process improvements to optimize organizational efficiency
- Manage day-to-day administrative tasks, ensuring seamless operations
- Coordinated and scheduled training sessions and workshops for employees, promoting continuous learning and skill development within the organization
- Prepare and distribute HR-related documents and correspondence
- Provide support to the immediate supervisor of the department
Administrative Assistant
University of Puerto Rico - Claims and Loans Office
Mayagüez
01.2018 - 05.2018
- Facilitate document management by handling photocopying and scanning tasks
- Channel information seamlessly to and from the Director, ensuring smooth communication flow
- Extend a warm and polished welcome to visitors, offering professional assistance with a friendly demeanor
- Contribute to organizational efficiency by managing filing systems and organizing crucial paperwork, including payment receipts
- Efficiently handle internal communications, ensuring swift and accurate exchange of information within the organization
Retail Associate
Pandora
San Juan
12.2016 - 01.2017
- Being knowledgeable about the materials, craftsmanship, and design elements of Pandora jewelry
- Educating customers about proper care and cleaning of their jewelry purchases to ensure longevity and prevent damage
- Greet customers as they enter the store and help them find the jewelry pieces they are looking for
- Keeping up to date with new product releases and being able to provide accurate information to customers
- Meet the customers expectation with jewelry purchase packaging
- Provide product information
Education
Master in Business Administration - Industrial Management
University of Puerto Rico – Mayagüez
Mayagüez, PR01.2022
Bachelor in Business Administration - Office Administration
University of Puerto Rico – Mayagüez
Mayagüez, PR01.2019
Skills
- Accountability
- Adaptability
- Attention to Detail
- Critical Thinking
- Customer Service
- Emotional Intelligence
- Empathy
- Financial Management
- Innovative
- Leadership
- Organizational Skills
- Proactive
- Solution Seeker
- Teamwork
- Time Management
- Verbal Communication
Certification
Six Sigma White Belt Certification, 2022, The Council for Six Sigma Certification (CSSC)
Languages
- SPANISH
- ENGLISH
Timeline
Office Administrator
V2A Consulting
01.2024 - Current
Office Concierge
Abarca Health
10.2022 - 01.2024
Human Resources Assistant
Triple-S Management
06.2021 - 08.2021
Administrative Assistant
PRWRERI
03.2019 - 06.2022
Administrative Assistant
University of Puerto Rico - Claims and Loans Office
01.2018 - 05.2018
Retail Associate
Pandora
12.2016 - 01.2017
Master in Business Administration - Industrial Management
University of Puerto Rico – Mayagüez
Bachelor in Business Administration - Office Administration
University of Puerto Rico – Mayagüez
Similar Profiles
Adrian HernandezAdrian Hernandez
Management Consultant at V2A ConsultingManagement Consultant at V2A Consulting
PRAVEEN KUMARPRAVEEN KUMAR
Senior Technology Manager at Business Consulting and Solutions, RXG Business Consulting and SolutionsSenior Technology Manager at Business Consulting and Solutions, RXG Business Consulting and Solutions
Hanan AlAttasHanan AlAttas
Implementation Consultant at Step Up Consulting / Dan Marqus ConsultingImplementation Consultant at Step Up Consulting / Dan Marqus Consulting