Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Certification
Accomplishments
Reference
Timeline
Generic
Kryzia N. García González

Kryzia N. García González

Carolina

Summary

Adept in leadership and critical thinking, I significantly enhanced team productivity at Eileen Bus Inc. by streamlining administrative processes and improving timekeeping accuracy. Proven record of accomplishment in personnel management and operational improvements, demonstrating a strong commitment to organizational success. Multilingual travel agent successful in building lasting client relationships and repeat business. Sales-driven personality committed to working with successful team. Personable and known for excellent communication skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Travel Consultant

Boardwalk Travel Agency
01.2025 - Current
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Provided excellent customer service in a fast-paced environment.
  • Managed travel documentation, ensuring the prompt acquisition of the required passports and visas.
  • Planned, described and sold itinerary tour packages and promotional travel incentives.
  • Booked transportation and hotel reservations using computer or telephone.

Human resources assistant

Eileen Bus Inc.
08.2023 - 12.2024
  • My job consists of administrative work and tasks related to human resources.
  • Making the hours and routes of the employees.
  • Interviewing and recruiting staff.
  • Balancing the payroll of the employees, and managing the necessary contracts for professional services with the schools.
  • Monitored timekeeping records for accuracy and completeness.
  • Created, organized, and maintained employee personnel files to keep sensitive data secure.

Administrative assistant

Kids Zone
03.2022 - 03.2023
  • Being responsible for the toddler's schedule and activity regimen.
  • Arranging the schedules of the child caretakers in the daycare.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintained inventory of office supplies and placed orders when necessary.

Customer Service Associate

JCPenney Plaza las Américas
01.2017 - 02.2020
  • The job consists of providing customers with the products and services they need.
  • I also had the responsibility as a leader in the Women's Clothing Department.
  • Making sure my coworkers were able to meet their monthly requirements in credit card applications and online sales.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Greeted customers and identified their needs.

Education

Bachelor’s Degree - Human Resources

NUC University
Bayamón, P.R.
07-2021

Skills

  • Leadership
  • Conflict management and resolution
  • Critical thinking
  • Computer Skills: MS Word, and Microsoft Power Point
  • Responsible
  • Time and people management
  • Committed
  • Teamwork
  • Administrative skills
  • Scheduling
  • Record preparation
  • Calm demeanor

Volunteer Experience

Red Cross, PR Chapter

ONU Association
Collaborator in the city’s environmental programs, Carolina, P.R.

Languages

Spanish
First Language
English
Proficient (C2)
C2

Certification

  • October 2023 “Using the Social Media to Promote Diversity and Emotional Intelligence”
  • October 2023 “A Courtship Without Violence” Speaker: Dr. Damaris Torres, Representative of Woman’s Right of Puerto Rico
  • September 2019 “First Forum of the Economics of Knowledge” Speaker: Dr. Sifrido F. García, Director, Product Enhancement Center, Pfizer Pharmaceuticals
  • August 2019 “Road to Success with Ethics and Values” Speaker: Emma Sepúlveda

Accomplishments

  • October 2019 Puerto Rican Youth Medal recognizing value, help and service to the community.
    Office of the Governor of Puerto Rico.
  • June 30 2019 JCPenney Exceeding online goals of the year.

Reference

Marangeli Camacho, Supervisor at Eileen Bus Inc., (787) 996-6714, eileen_edu@hotmail.com

Timeline

Travel Consultant

Boardwalk Travel Agency
01.2025 - Current

Human resources assistant

Eileen Bus Inc.
08.2023 - 12.2024

Administrative assistant

Kids Zone
03.2022 - 03.2023

Customer Service Associate

JCPenney Plaza las Américas
01.2017 - 02.2020

Bachelor’s Degree - Human Resources

NUC University

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Kryzia N. García González