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Transformation and operations leader with 18 years of experience driving business results through automation and digital enablement (tools), operational excellence and process redesign (process), and leadership and organizational effectiveness (people) across consulting and digital platform businesses across Asia. Proven in improving profitability, cost structures, and performance through data-driven strategy and disciplined execution. Trusted partner to senior leadership in complex, high-impact transformation programs.

Senior Program Manager with 17+ years of experience in directing large scale Transformation and infrastructure management programs, overseeing million-dollar enterprise portfolios, and creating value-added campaigns to help organizations achieve dynamic goals. Adept at building, spearheading, and collaborating with high-performing project teams within matrix organizations, while establishing and maintaining relationships with professionals of all levels.

 Strategic technology and capability development leader with over 20 years in global IT operations, workforce planning, and transformation. Managed diverse technology teams across APAC, EMEA, and North America, fostering collaboration with technology leaders and delivery teams. Delivered insights through executive presentations and reporting while driving cost optimization and technology transformation initiatives. 

Accomplished professional with extensive expertise in Digital Transformation, Agile project management, cross-functional collaboration, and E-Commerce understanding. Demonstrates strong business acumen and proficiency in process optimisation, change management, and people management. Adept at KPI setting and management, proficient in Jira, and skilled in Scrum methodology. Possesses analytical thinking capabilities with a solid background in ERP systems knowledge, scope definition, strategic planning, budgeting oversight, and contract negotiation. Experienced in technology architecture analysis, SQL database handling, system integration, business artefacts documentation, software development lifecycle management, IT project management tools utilisation, code reviewing, big data handling, capacity and scalability planning. Proficient in systems integration processes including data extraction and modelling as well as database design. Expertise extends to project management practices such as systems analysis and requirements gathering techniques. Skilled in capacity planning knowledge and contract management with a strong grasp of Scrum ceremonies management. Effective stakeholder engagement through Confluence platform use; certified scrum master with scaled agile framework understanding. Specialises in release and iteration planning while championing continuous improvement initiatives within E-Commerce platforms. Innovation-driven with negotiation skills; mastery of Scrum framework alongside microservices architecture implementation. Knowledgeable in DevOps practices including cloud computing services like API integrations; risk management expertise within database management system designing; comprehensive understanding of IT project lifecycle including cloud security architecture with GCP compliance understanding; experienced with Azure cloud platform applications.

Ksenia Maria Abou Khalil

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Work History

Transformation Senior Manager

Senior Auditor, Operational and Financial Audit.

Group Internal Auditor

Stage/Internship in Corporate Banking Management, Credit and Finance Area

Food Exhibitions Secretary

Education

Master degree - International Business and Development

Bachelor degree - Economics and Management

Baccalauréat - Sciences Economiques et Sociales