Kyrianette Perez Rosario
San Juan
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Papelera del plata
San Juan
07.2023 - Current
Interacting with customers to address their inquiries, provide information about products or services, process orders, handle complaints, and ensure a positive customer service.
Secretary's Assistant
Structural Solutions
Carolina
07.2019 - 08.2019
Answering calls, taking employee attendance, placing orders, issuing checks, reconciling receipts, and utilizing Excel for various tasks.
Education
Bachelor of Arts - Psychology
University of Puerto Rico Rio Piedras Campus
San Juan Puerto Rico05-2024
Skills
- Communication
- Time management
- Problem-solving
- Teamwork
- Adaptability
- Costumer service
- Organizational
Certification
CITI PROGRAM Investigation with human beings
25-jan-2024
ASSMCA Psychological first aid
1-apr-2024
ASSMCA "Face: Recommended intervention model for naxolone administration"
24-apr-2024
University of Puerto Rico Rio Piedras Campus " Certification of 12 hours of professional practice in the design and facilitation of psychoeducational workshops"
20-may-2024
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Representative
Papelera del plata
07.2023 - Current
Secretary's Assistant
Structural Solutions
07.2019 - 08.2019
Bachelor of Arts - Psychology
University of Puerto Rico Rio Piedras Campus
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