Lady Ann Rivera Torres
Naranjito
Summary
Banking professional with wealth of experience in client relations and financial services. Known for achieving high customer satisfaction through effective communication and problem-solving. Dependable team player with focus on collaboration and adaptability. Expertise in account management and transaction processing.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bank Consultant
Banco Popular
Aibonito Branch
08.2024 - Current
- Identify sales opportunities with the purpose of offering popular products and services.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Understand customer needs and recommend appropriate solutions.
- Collaborate with the daily tasks of the branch and the entire work team.
- Identify and analyze customer needs to identify what products or services they need.
- Assist management in achieving branch goals and objectives.
Senior Bank Representative
Banco Popular
Barranquitas Branch
04.2020 - 07.2024
Bank Representative
Banco Popular
Barranquitas Branch
04.2013 - 03.2020
Human Resources Assistant
SNC Technical Services
Comerío - Puerto Rico
08.2007 - 03.2013
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Maintained compliance with employment laws and regulations, conducting regular audits of HR practices.
Administrative Assistant
Rosa Brown Consultants
Aibonito - Puerto Rico
01.2007 - 06.2007
- Assist in a federal program in coordination with the Department of Labor in the search for employment for 60 participants from Aibonito.
- Relates tasks in coordinate and prepare participants next to Social Workers in charge of the program.
- Administrative tasks relates and necessary for the daily operation of the office.
- Ensured accurate record-keeping with diligent data entry and database management for the office.
Administrative Assistant
Instituto De Educación Superior
San Juan - Puerto Rico
08.2003 - 05.2004
- Promotion and sale of educational services.
- Payroll preparation.
- Daily billing of services.
- Coordinate professional seminars for Human Resources.
Education
Bachelor In Office Systems Administration -
Inter American University of Puerto Rico
Barranquitas Campus05.2004
Skills
- Empathy and patience
- Professionalism and ethics
- Ability to set priorities, simultaneously handle multiple tasks and meet established deadlines
- Customer relationship management
- Sales skills, negotiation and customer service
- Meeting sales goals
- Ability to adapt to changes
- Focused on achieving results through collaboration and teamwork
Certification
Member of the Office Systems Administration.
University Honors Program Recognition.
University Seminars in Supervision.
Languages
Spanish
Advanced (C1)
English
Intermediate (B1)
Timeline
Bank Consultant
Banco Popular
08.2024 - Current
Senior Bank Representative
Banco Popular
04.2020 - 07.2024
Bank Representative
Banco Popular
04.2013 - 03.2020
Human Resources Assistant
SNC Technical Services
08.2007 - 03.2013
Administrative Assistant
Rosa Brown Consultants
01.2007 - 06.2007
Administrative Assistant
Instituto De Educación Superior
08.2003 - 05.2004
Bachelor In Office Systems Administration -
Inter American University of Puerto Rico