LATA SHAHANI
PUERTO RICO
Summary
Dynamic sales professional with extensive experience at INFINTY Jewelry, excelling in customer engagement and product knowledge. Proven ability to process transactions accurately and build lasting relationships. Skilled in point-of-sale systems and effective communication, consistently enhancing customer satisfaction and driving sales success.
Overview
24
24
years of professional experience
Work History
Sales Associate
INFINTY jewelry
puerto rico
08.2023 - Current
- Assisted customers with product selection and provided expert recommendations.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Sales Associate
BLUE DIAMOND
JUNEAU
05.2019 - 07.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Informed customers about current promotions and discounts.
- Processed transactions accurately using point-of-sale systems for effective customer service.
HR Consultant
CHANNEL HR SERVIES
MUMBAI
06.2010 - 11.2011
- Conducted employee surveys to identify workplace satisfaction and improvement areas.
- Created job descriptions for all positions within the organization to ensure proper classification of employees.
Insurance Agent
LIC OF INDIA
MUMBAI
03.2002 - 11.2011
- Developed comprehensive insurance plans tailored to client needs.
- Educated clients on policy options and coverage details.
- Processed claims efficiently to ensure timely resolutions.
- Conducted regular follow-ups to assess client satisfaction levels.
Professor
INNER WHEEL JUNIOR COLLEGE
MUMBAI
07.2008 - 05.2009
- Facilitated engaging classroom discussions to enhance student learning experiences.
- Mentored students on academic and career development throughout their studies.
- Organized academic events, including workshops and guest lectures for student enrichment.
Customer Care Executive
DCB BANK
MUMBAI
01.2005 - 03.2007
- Managed customer inquiries via phone, email, and chat platforms.
- Resolved customer complaints efficiently using company policies and procedures.
- Assisted customers with product selection based on individual needs.
Education
Bachelor of Education - Education
CHANDIRAMANI COLLEGE
MUMBAI05-2009
DIPLOMA IN HR - Human Resources Management
WELINGKAR COLLEGE
MUMBAI03-2007
MASTERS IN COMMERCE - Commerce
PUNE UNIVERSITY
MUMBAI05-2004
Bachelor of Commerce - Commerce
CHM COLLEGE
MUMBAI03-1999
Skills
- Point-of-sale systems
- Product knowledge
- Transaction processing
- Customer engagement
- Sales reporting
- Customer relationship management
- Effective communication
- Relationship building
Timeline
Sales Associate
INFINTY jewelry
08.2023 - Current
Sales Associate
BLUE DIAMOND
05.2019 - 07.2023
HR Consultant
CHANNEL HR SERVIES
06.2010 - 11.2011
Professor
INNER WHEEL JUNIOR COLLEGE
07.2008 - 05.2009
Customer Care Executive
DCB BANK
01.2005 - 03.2007
Insurance Agent
LIC OF INDIA
03.2002 - 11.2011
Bachelor of Education - Education
CHANDIRAMANI COLLEGE
DIPLOMA IN HR - Human Resources Management
WELINGKAR COLLEGE
MASTERS IN COMMERCE - Commerce
PUNE UNIVERSITY
Bachelor of Commerce - Commerce
CHM COLLEGE