Seasoned Operations Manager and proven leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach. Dedicated and passionate about cultivating strong strategic partnerships that bring meaningful change and will create lasting impact while fostering employee engagement to meet full organizational objectives at every review.
Hi, I’m
Lawna Atkins
Toronto,ON
Summary
Overview
6
years of professional experience
Work History
Indigenous Friends AssociatoinRemote, ON
Partnerships and Operations Strategist Consultant
04.2023 - Current
Job overview
- Analyzed all departments involved in a collaborative organizational project which identified each teams asset and risk factors, created documentation outlining key program development errors or misalignments, and provided solutions in order for senior and executive management teams to be able to choose one strategy which would meet annual goals
- Provided mentorship and coaching to junior leadership to empower them to develop and use strong analytical problem-solving skills to develop effective solutions for challenging teamwork situations and increase workflow productivity based on their own leadership style.
- Developed, documented, and executed various partnership strategies that increased community engagement and recognition, mentored junior staff on processes to create substantial leads with market research to align their partnership outreach strategies
- Responsible for developing simplified approaches and procedures to support turning cold leads into interested prospect and turning them into a long-term sustainable partnership. Responsible for monitoring relationships of junior leaders in order to provide issue tracking documentation to senior leadership and then support with solutions to decrease chance of negative consequences
Ace Acumen AcademyBrampton, Ontario
Placement Seminar Instruction and Management
08.2022 - 05.2023
Job overview
- Responsible for creating course content, and facilitating seminar sessions ensuring effective classroom management
strategies were researched and utilized, created a supportive and safe learning environment in which students could explore
their interests in relation to placment and their SSW career. - Managed the outreach strategies to create new internship opportunities, and was responsible for the entire onboarding process of the employer, coordinated the internship process between employer and student and ensured regular check-ups were completed to ensure success
- Increased internship placement numbers: Successfully increased internship opportunities available to students by 60% in 4 months.
Increased internship success rates of students: Created and implemented a mentorship program that was designed to support
the pre-placement students throughout their seminar and into their placement in order to be able to handle transitions, issues
or conflicts in the workplace and also hold themselves accountable despite not having much experience.
RIght At Home CanadaGreater Toronto Area, Ontario
Operations Management and Co-Owner
01.2018 - 09.2022
Job overview
- Strategized sales initiatives for high performance in collaboration with the co-owner. Analyzing market trends, identifying target
markets and implementing effective sales techniques to increase revenue and meet business objectives. - Achieved 30% year-over-year revenue growth through targeted marketing efforts, increased customer engagement related to decreased frontline staff
turnover. - Managed customer relations to improve engagement and increase client retention. Implemented customer satisfaction
initiatives collected feedback and addressed concerns promptly to enhance customer experience. - Increased referrals by
15% in 13 months of ownership. - Developed a high-performing team: Researched, and implemented effective screening and interviewing procedures, responsible for delivering ongoing training and development initiatives that allowed a high-performing team to thrive and contribute to expansion of franchise.
Education
Ryerson UniversityToronto, ON
Bachelor of Arts from Disability Studies
06.2014
University Overview
Humber CollegeToronto, ON
Associate of Arts from DSW
06.2010
University Overview
Skills
- Relationship building and Contract Management
- Risk management
- Project Management
- Collaboration and Teamwork
- Negotiation and Influencing
- Interpersonal skills and Analytical skills
- Policy and Procedure Implementation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The desire to reach the stars is ambitious. The desire to reach hearts is wise.
Timeline
Partnerships and Operations Strategist Consultant
Indigenous Friends Associatoin
04.2023 - Current
Placement Seminar Instruction and Management
Ace Acumen Academy
08.2022 - 05.2023
Operations Management and Co-Owner
RIght At Home Canada
01.2018 - 09.2022
Ryerson University
Bachelor of Arts from Disability Studies
Humber College
Associate of Arts from DSW
Similar Profiles
Reegan M. FrenchReegan M. French
Junior Social Policy Analyst (EC-03) at Crown-Indigenous Relations and Northern Affairs CanadaJunior Social Policy Analyst (EC-03) at Crown-Indigenous Relations and Northern Affairs Canada
Dan LeonardDan Leonard
Head of Unscripted Content at Indigenous MediaHead of Unscripted Content at Indigenous Media
Claudia Katherine TorresClaudia Katherine Torres
Demi Chef at Melbourne Indigenous Transition SchoolDemi Chef at Melbourne Indigenous Transition School