Lawrence Carbó Arzola
Cabo Rojo
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements.
Overview
3
3
years of professional experience
Work History
Law Enforcement Officer
United States Army
06.2023 - 09.2023
- Answered emergency calls for help from citizens and business owners.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Completed paperwork and processing duties for incoming inmates and arrestees.
Restaurant Waiter
Mi Patria
10.2020 - 12.2022
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Trained new servers on restaurant policies and procedures.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Education
No Degree - Business Administration
Universidad De Puerto Rico
Mayagüez, Puerto Rico05.2025
Law Enforcement
Military Police Academy
Fort Leonard Wood, Missouri 09.2023
High School Diploma -
Inés María Mendoza
Cabo Rojo, Puerto Rico06.2021
Skills
- Service Quality
- Self-Motivated
- Guest Relations Management
- Supervision and Leadership
- Customer Service
- Friendly, Positive Attitude
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Law Enforcement Officer
United States Army
06.2023 - 09.2023
Restaurant Waiter
Mi Patria
10.2020 - 12.2022
No Degree - Business Administration
Universidad De Puerto Rico
Law Enforcement
Military Police Academy
High School Diploma -
Inés María Mendoza
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