Layla M. Rolón

Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Excellent ability to quickly build rapport with customers and handle difficult customer service situations with ease. Skilled in navigating multiple computer systems, multitasking, and troubleshooting customer issues.

• Educate customers by presenting and explaining the coffee drink menu; answering questions. Improve quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar. Maintain safe and healthy work environment by following organization standards and sanitation regulations. Manage clients' needs by making sure they meet the business's expectations. Provide exceptional service for exclusive VIP travelers within the airport. Suggest and ultimately sell unique products within the company to our clients. Handle payment and other monetary tasks and provide a printed glossary of their total expenses. Ensure returning customers by maintaining by painting a professional and healthy environment for all. Attend to a very high volume of clients both calls and attendance. Handle the cash register application, charge customers, and maintain records. Use of computer systems while attending phone calls or clients.