LAYRA ZAPATA
Quality Assurance Specialist
Toa Alta,Puerto Rico
Summary
Bilingual professional (Spanish/English) with extensive experience in roles requiring attention to detail, process adherence, and quality evaluation. Proven ability to work with technology platforms, document observations clearly and consistently, and follow established guidelines and deadlines. Excellent oral and written communication in native Spanish. Based in Puerto Rico, available for remote work with flexible scheduling.
Work History
Process and Quality Consultant (Freelance)
ZAC Group
01.2018 - Current
- Collaborate with organizations on implementing digital systems (ERP, CRM (ZOHO) to improve accuracy and consistency of operational processes.
- Document procedures, train staff on technology platforms, and verify compliance with quality standards.
- Develop training materials and step-by-step guides to ensure teams follow established guidelines uniformly.
- Use AI tools daily to optimize workflows, improve efficiency, and streamline documentation processes.
- Manage digital marketing campaigns and e-commerce strategies across Facebook, Instagram, and Google for client projects.
- Create and administer websites, integrating e-commerce functionality and digital advertising tools.
- Participated in large-scale projects, including the vaccination registration system for over 1 million people during the COVID-19 emergency in Puerto Rico, ensuring data integrity and accuracy.
Other Experience
Operations and Quality Analyst | Open Mobile | Guaynabo, PR | 2015 – 2017
- Supported commercial operations through data collection, process documentation, quality control, and reporting.
- Reviewed and documented operational workflows, identifying areas for improvement in data integrity and quality control.
- Participated in performance tracking system redesign and reporting tools to monitor team productivity.
- Collaborated with cross-functional teams to maintain business continuity during Hurricane Maria.
- Used CRM and ERP platforms (Acumatica, Tableau, Google Suite, Microsoft Suite) to manage data and streamline reporting.
Founder & Digital Operations Manager | Vision Solutions | San Juan, PR | 2012 – 2015
- Built e-commerce platform from scratch with Magento, Shopify, Squarespace, Godaddy, WIX, Photoshop, and Word Press.
- Designed and managed digital advertising campaigns on Google Ads and Facebook.
- Managed all business operations including inventory, customer service, and financial record-keeping with QuickBooks.
- Served as Beta Tester for Google G-Suite, gaining early knowledge of cloud-based collaboration tools.
- Sourced international brands and managed supplier relationships and inventory.
Education
Graduate Studies in Business Administration - undefined
Bachelor of Science - Communications
Skills
- Performance evaluation and rating
- Attention to detail
- Effective communication
- Proficiency with digital platforms
- CRM systems
- ERP systems
- Experience with accounting platforms
- Digital marketing
- E-commerce campaign management
- Website creation
- Website administration
- Use of AI tools
- Adaptability to new software
- Ability to work independently
- Meeting deadlines
Languages
Spanish
English
Availability And Technical Requirements
Puerto Rico (USA), Stable internet connection and personal computer, Available for remote project-based work, flexible schedule, Ability to complete tasks within established deadlines
Personal Information
Availability: Available for remote project-based work, flexible schedule, Based in Puerto Rico (USA)
Timeline
Process and Quality Consultant (Freelance) - ZAC Group
01.2018 - Current
Polytechnic University of Puerto Rico - Graduate Studies in Business Administration,
University of Puerto Rico - Bachelor of Science, Communications