Summary
Overview
Work History
Education
Skills
Timeline
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Leann L. Ayala Martinez

San Juan

Summary

Dynamic and results-driven professional committed to leveraging innate abilities to achieve excellence in assigned tasks and responsibilities. Strong emphasis on building trust and accountability fosters unparalleled experience, paving the way for significant personal and professional growth. Eager to contribute to a collaborative team environment while driving impactful results that align with organizational goals. Passionate about continuous improvement and dedicated to making a meaningful impact within the team.

Overview

11
11
years of professional experience

Work History

Call Center Representative

Nations Benefits
Guaynabo, Puerto Rico
10.2025 - 03.2026
  • Delivered exceptional customer service in high-volume call center environment.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction rates.
  • Utilized CRM software to track and manage customer interactions effectively.
  • Collaborated with team members to streamline communication processes and reduce wait times.

Marketing Host

Tropical casino
Bayamon, P.R.
12.2023 - 06.2024
  • Answer calls
  • Make reservations
  • In charge of doing draws
  • Create new accounts for the casino

Secretary

IMC Medical Center
Miami, FL
01.2020 - 12.2023
  • Insurance verification, Patients appointment, Billing, filing, answer phones

Cashier

Zara clothing store
Miami Beach, FL
01.2018 - 01.2020
  • Payment, changes, online order delivery, returns

Server

Olive Garden
San Juan, P.R.
01.2017 - 01.2019
  • Customer service, Receiver, Take orders, Server, Cash register

Pharmacy Technician Intern

CVS PHARMACY
San Juan, P.R.
01.2015 - 01.2017
  • Assistance to the Pharmacist during the dispensation process, Create and maintain patient records, Customer service, Data Entry of recipes received by patients

Education

Technical Certificate - Pharmacy Technician

Universidad Metropolitana
Bayamón, P.R.
12.2017

Skills

  • Intermediate oral and written language skills: Spanish and English
  • Dominance of the following computer programs: Word, Excel, PowerPoint, CRM and Genesis
  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Timeline

Call Center Representative

Nations Benefits
10.2025 - 03.2026

Marketing Host

Tropical casino
12.2023 - 06.2024

Secretary

IMC Medical Center
01.2020 - 12.2023

Cashier

Zara clothing store
01.2018 - 01.2020

Server

Olive Garden
01.2017 - 01.2019

Pharmacy Technician Intern

CVS PHARMACY
01.2015 - 01.2017

Technical Certificate - Pharmacy Technician

Universidad Metropolitana
Leann L. Ayala Martinez