Lee Nogué, J.D.

Fund Certification & Financial Compliance

• Designated Fund Certifier by FHWA CFO after completing all certification requirements.
• Certified $31.4 M in federal obligations across 30 projects/change orders in FMIS under the Anti-Deficiency Act.
• Reviewed and triaged over 200 USVI PR-20 vouchers per 2 CFR 200, flagging disallowed costs and coordinating corrective actions to avert audit findings.
• Processed PRISM purchase requests, sverified Section 889 compliance and aligned each PR with the operating-expense plan to prevent anti-deficiency violations.
• Participated in cross-functional Project Closeout Initiative: reviewed SPHAT reports, identified documentation gaps, and streamlined grant closeouts in preparation for Single Audit reviews.

Travel & Procurement Management

• Served as primary POC for E2 travel inquiries, researched per diem rates, lodging ceilings, and managed Invitational Travel to prevent unauthorized reimbursements.
• Coordinated directly with the Deputy Division Administrator to address visitor needs and inquiries, reinforcing a professional front-office presence.

Compliance, Civil Rights & Records

• Handled FOIA requests as alternate POC; reorganized shared e-drives to support future inquiries, bolstering transparency and improving records management.
• Performed on-site preliminary ADA interviews under Title II, documented findings, and collaborated with the Civil Rights Officer to achieve early resolution.
• Co-drafted PPP/Title VI checklists with the Civil Rights Officer to ensure public outreach met nondiscrimination standards.
• Joined site visits with Finance and Civil Rights teams for PRHTA and USVI grantees; conducted interviews and verified Title VI compliance as part of single-audit closeout support.
• Reviewed improper-payment repayment letters to USVI and co-authored a briefing on OIG-25004 findings for senior leadership.
• Researched new Executive Orders affecting environmental projects and advised project teams on forward-looking regulatory compliance.

Program Support & Coordination

• Supported the Community Planner and ROW Officer in year-end closeout procedures, verified documentation, reconciled records, and ensured compliance with financial and regulatory requirements.
• Collaborated with the ROW Officer to review and update Right-of-Way guidance for state partners, aligning deliverables with federal policies and improving partner adherence.
• Led congressional report response by meeting with the ROW Officer to gather data, drafting the initial response, and facilitating timely submission to legislative staff.
• Supported TMA public involvement efforts by designing questionnaires and quick-reference guides, scheduling meetings, and contributing to review sessions (Self-Certifications, Title VI/EJ, TMP/PBR, SSO/ITS, FP) to ensure regulatory compliance.
• Reviewed final certification documents alongside Planning and ROW teams, verifying accuracy and alignment with federal requirements.
• Authored EO-compliant SOPs for Time & Attendance and Travel, embedding federal regulatory citations to guide staff and strengthen audit readiness.
• Conducted a full-scale annual inventory: identified infrastructure needs, procured replacements, and generated cost savings ahead of hurricane season.
• Completed trainings on 2 CFR 200, NARA, Grant Management System, OSDBU Outreach, Title VI, DOT Climate Change & Transportation, Buy America, Contract Core Administration, and Government cardholder procedures.

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints.
• Educated customers about billing, payment processing, support policies and procedures.
• Effective liaison between customers and internal departments.
• Facilitated inter-departmental communication to effectively provide customer support.
• Interacted with customers by phone, email or in-person to provide information.
• Investigated and resolved accounting, service and delivery concerns.
• Reviewed order data to verify transactions and shipping dates.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Created reports and developed improvements and enhancements to automate records.
• Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
• Contributed to overall unit success through effective cross-training in various departments

• Processed insurance claims for returns, exchanges, installations, and warranty repairs, ensuring accurate documentation, verification of coverage, and timely submission to insurers.
• Followed all company policies, procedures, and insurance guidelines to deliver compliant, work on warranty and claim related tasks.
• Investigated and resolved insurance claim inquiries and escalations by liaising with adjusters, service providers, and customers to reach satisfactory outcomes.
• Assisted customers with scheduling claim inspections, special order installations, and coordinating insurance-approved service pick-ups.
• Used company troubleshooting and claims resolution protocols to evaluate technical issues, determine coverage eligibility, and facilitate approved solutions.
• Listened to and responded promptly to customer requests, explaining insurance claim processes, forwarding necessary claim information to supervisors, and providing status updates.
• Exhibited high energy and professionalism when interacting with clients, staff, and insurance representatives during claims, returns, and warranty processes.
• Answered customer telephone calls promptly, minimizing hold times and ensuring immediate assistance for insurance, return, and warranty-related questions.
• Offered tailored advice to customers regarding claim-covered repairs, special warranty upgrades, and alternative product options when insurance coverage was insufficient.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.