Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

LEGNA FUENTES TORRES

HR Manager
VEGA ALTA

Summary

Dynamic Human Resources professional with over 20 years of experience, recognized for exceptional leadership and relationship-building capabilities. Expertise includes Talent Acquisition, Talent Management, and Organizational Development, driving high-performance teams to implement effective recruitment strategies, employee engagement initiatives, and manage change effectively. Detail-oriented and organized, adept at making informed decisions and solving complex problems to foster a thriving workplace culture. Committed to leveraging extensive HR knowledge to support organizational goals and cultivate a positive employee experience.

Overview

26
26
years of professional experience
4
4
Certifications

Work History

Talent Acquisition Manager

FirstBank de PR / Service Center
12.2015 - Current
  • Lead a team of Talent Business Partners responsible for driving Talent Management initiatives, including Organizational Development interventions, employee engagement strategies, and change management efforts across the organization.
  • Oversee the execution of OD interventions, analyzing results and collaborating with leadership to define strategies that strengthen work environments, organizational culture, and employee experience.
  • Support the communication of employee engagement survey results and action plans, supporting leaders in the creation of initiatives to improve retention, motivation, and productivity.
  • Support change management processes across business units, ensuring leaders and employees successfully adopt organizational changes.
  • Supervise team activities such as exit interviews and trend analysis, working with leadership to design strategies that address turnover and improve talent retention.
  • Develop and manage all recruiting activities for company by implementing innovative company-wide recruiting strategies, processes and procedures.
  • Supervise Talent Acquisition personnel and daily recruitment activities.
  • Ensure recruitment processes and systems are in compliance with standards required by Bank, local and federal laws.
  • Collaborate with FBVI and FB Florida in all recruitment and HR matters.
  • Work directly and maintain strong relationships with Executives and Managers to foster partnerships that produced consistent results in HR matters.
  • Manage compensation matters like job offers analysis and support in the creation of job descriptions.
  • Network with industry contacts, association memberships and universities.
  • Identify and create recruitment and administrative performance metrics and data to analyze trends, drive change and assess progress.
  • Prepare monthly vacancies reports, production reports, analyzing candidate flow and selection statistic data, in compliance with regulations and organizational strategies.
  • Evaluate current systems and suggest improvements.
  • Work directly with internal and external auditors.
  • Prepare annual budget report for Talent Acquisition expenses, headcount and vacancies for company.
  • Lead and complete special projects and additional tasks as assigned by HR management.

Administrative Officer

Banco Popular de PR
06.1999 - 01.2014
  • Recruit, interview, evaluate, and assign staff to meet client organization needs.
  • Design and implement training programs for employees to help improve skills.
  • Focus on teaching specific areas of knowledge or on-the-job capabilities needed for certain positions.
  • Identify and assess training needs within company.
  • Develop, organize, conduct and evaluate training programs to measure effectiveness.
  • Create teaching materials and maintain updated information.
  • Support in compensation process (budget, job analysis, incentives).
  • Supervise employees (payroll, documentation performance situations, accomplishment of evaluations, and coaching).
  • Initiate and conduct timely investigations, prepare documentation (investigative notes, supporting documents) and make recommendations, including disciplinary actions.
  • Conduct investigations and fact finding on Employee Relations issues, including gathering and analyzing evidence.
  • Resolve problems by applying relevant laws/policies/past practices to reach conclusions.
  • Provide consultation, guidance and coaching to leaders and HR Business Partners to address employee behavior and performance concerns, provide guidance and assist with development and delivery of appropriate feedback or corrective/disciplinary actions.
  • Improve performance of current employees, and train new employees to meet proficiency levels before beginning work.

Education

Master Degree - Human Resources

Universidad Metropolitana
01.2014

B.A - Business Administration, Human Resources Management, Finance

University Of Puerto Rico
Bayamon
01.2003

Skills

  • Team leadership

  • Talent Management

  • Organizational Development

  • Employee Engagement

  • Budget management

  • Effective verbal communication

  • Process optimization

  • Collaborative teamwork

  • Effective conflict resolution

  • Highly organized

  • Coaching and Development

Certification

Caliper Profile Certification

Accomplishments

  • Collaborated in the development and implementation of new HR system (Cornerstone).
  • Implemented Exit Interviews recognized by the FDIC as a best practice.
  • Developed and implemented a reporting tool for vacancies.
  • Participated in the integration of Doral Bank and Santander to Firstbank with Human Resources topics.
  • Created and implemented virtual recruitment procedures.
  • Implemented an automated scorecard for the Talent Acquisition metrics.

Timeline

Talent Acquisition Manager

FirstBank de PR / Service Center
12.2015 - Current

Administrative Officer

Banco Popular de PR
06.1999 - 01.2014

Master Degree - Human Resources

Universidad Metropolitana

B.A - Business Administration, Human Resources Management, Finance

University Of Puerto Rico

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LEGNA FUENTES TORRESHR Manager