Leilani Medina Acosta
Aguada
Summary
Driven leader with a proven track record at Pandora Jewelry, enhancing sales growth and operational efficiency. Excelled in relationship building and sales, leveraging professionalism and goal-oriented strategies to surpass objectives. Skilled in account reconciliation and team development, achieving significant improvements in customer satisfaction and store performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Pandora Jewelry
11.2018 - Current
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
Store Manager
T-mobile
08.2015 - 11.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Administrative - Business Management
Universidad Ana G. Mendez
Aguadilla05.2021
Skills
- Goal-Oriented
- Professionalism and Ethics
- Relationship Building
- Call center experience
- Sales experience
- Account Reconciliation
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Assistant Manager
Pandora Jewelry
11.2018 - Current
Store Manager
T-mobile
08.2015 - 11.2018
Bachelor of Administrative - Business Management
Universidad Ana G. Mendez
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