Leisha Santos Pagán
Summary
Adept Petroleum Specialist with a proven track record at the US Army, enhancing operational efficiency and minimizing downtime through expert troubleshooting. Skilled in hazardous waste management and reservoir simulation, I excel in high-pressure environments, demonstrating strong documentation skills and a commitment to safety. My background also includes customer-focused roles, underscoring my ability to communicate effectively and improve client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Petroleum Specialist
US Army
07.2019 - Current
- Provided technical expertise in troubleshooting operational issues, ensuring minimal downtime during critical phases of projects.
- Issue and dispense bulk fuels from storage and distribution facilities to using units.
- Select and submit samples for laboratory analysis.
- Supervise and manage the reception, storage and shipping of bulk or packaged petroleum based products.
- Maintained and managed HAZMAT program.
- Operate equipment used with petroleum and water distribution system and multi-product pipeline system.
Retail Sales Associate
Party City
10.2023 - 02.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Translator and Interpreter
United Language Group
01.2023 - 01.2024
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
- Enabled effective communication between doctors and patients with limited English proficiency by interpreting medical appointments accurately.
Student Esthetician
Buena Vida
01.2022 - 05.2022
- Gained hands-on experience in various facial treatments, enhancing clients skin health and appearance.
- Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
- Collaborated with team members to maintain a clean, efficient, and organized spa environment.
- Developed strong interpersonal skills by effectively communicating with diverse clientele regarding their desired esthetic outcomes.
- Supported front desk operations by scheduling appointments, processing transactions, and managing inventory when needed.
- Improved client satisfaction by providing personalized skincare treatments and recommendations.
Education
Bachelor of Arts - Restaurant And Culinary Management
Universidad Ana G Mendez
Cabo Rojo, Puerto Rico04.2028
Associate Degree in Estheticism - Esthetics
NUC University
Mayagüez, Puerto Rico08.2022
Master in Operational Studies - Petroleum Supply Specialist
Army School
Fort Lee, Virginia, United States03.2020
Skills
- Reservoir Simulation
- Well Control
- Hazardous waste management
- Enhanced Oil Recovery
- Pipeline Design
- Loading and unloading
- Pressure testing
- Fire suppression
- Documentation skills
- Vehicle Inspection
- Operating pumps, pipelines and tanker equipment
- Operating airplane refueling systems and equipment
Certification
- HAZMAT Certified
- Combat Lifesaver Training
- Radio Assembling Training
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Retail Sales Associate
Party City
10.2023 - 02.2024
Translator and Interpreter
United Language Group
01.2023 - 01.2024
Student Esthetician
Buena Vida
01.2022 - 05.2022
Petroleum Specialist
US Army
07.2019 - Current
Bachelor of Arts - Restaurant And Culinary Management
Universidad Ana G Mendez
Associate Degree in Estheticism - Esthetics
NUC University
Master in Operational Studies - Petroleum Supply Specialist
Army School
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