Leishla Rivera Cruz
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 5 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
GSA Caribbean Corp.
09.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Facilitated dispute resolution for billing discrepancies, resulting in improved client relationships.
- Managed monthly, quarterly and yearly client billing cycles.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Prepared files, letters and notices.
- Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
Food Service Employee
Hospital San Francisco
01.2013 - 01.2016
- Assisted in training new employees on proper food handling techniques, company policies, and customer service best practices.
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
- Collaborated with team members to ensure timely delivery of orders during peak service hours.
- Streamlined food preparation processes by effectively organizing workstations and utilizing time management skills.
Cashier
Supermercado Econo pastrana
01.2012 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Esc. Sup. Vocacional Ana D. Flores Santana
Fajardo, Puerto Rico05.2008
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- Microsoft Outlook
- Customer and client relations
- Office Management
- Excel spreadsheets
- Invoice Processing
- Data Collection
- Multi-Line Phone Systems
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Administrative Assistant
GSA Caribbean Corp.
09.2019 - Current
Food Service Employee
Hospital San Francisco
01.2013 - 01.2016
Cashier
Supermercado Econo pastrana
01.2012 - 01.2013
Esc. Sup. Vocacional Ana D. Flores Santana
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