Leonardo A. Capriles Robles
Orlando
Summary
Results-oriented leader with over 20 years in customer relations, sales, warehouse logistics, and team operations. Combines strong work ethic with outstanding customer service to drive team success and improve company performance. Skilled in managing financial transactions, resolving client inquiries, and streamlining operational workflows for optimal satisfaction. Experienced with Microsoft Office and specialized systems.
Overview
19
19
years of professional experience
Work History
Cashier
PUEBLO
Altamira
- Welcomed customers upon entry to the store. entering the Store. Processed receipts, refunds, credits, and change, ensuring accurate financial transactions for customers. Issued trading stamps, and redeemed food stamps and coupons. Kept checkout areas clean and organized, enhancing customer experience and operational efficiency. Monitored checkout stations to ensure that they had adequate cash available and that they were staffed appropriately. Offered customers carryout service at the completion of transactions. Received payment by cash, check, credit cards, vouchers, and automatic debit.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawers and balanced registers at shift end.
- Assisted customers with inquiries, providing excellent service and product knowledge.
Sales Associate / in Pro Department, Paint Department & Hardware Department
HOME DEPOT
Orlando, FL
01.2021 - 01.2026
- Supported daily sales and customer support operations in high-volume retail by assisting customers with product inquiries, resolving order issues, and enhancing customer satisfaction. Managed daily financial transactions with accuracy while organizing checkout and sales areas for efficient customer service. Contributed to inventory stock management to ensure optimal product availability and maintain smooth store performance.
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Demonstrated product features and benefits, increasing customer engagement and sales potential.
- Maintained organized merchandise displays, optimizing inventory presentation for improved accessibility.
Common carrier
WINDOORS
Orlando, FL
01.2018 - 01.2020
- Coordinated staging and loading operations, sorting, preparing, and palletizing customer orders to meet quality and shipping standards. Ensured product accuracy, counts, and packaging integrity against order invoices prior to dispatch, following safety protocols across all warehouse and logistics workflows.
- Operated machinery for efficient window assembly and installation.
- Ensured quality control by inspecting finished products for defects.
- Collaborated with team members to streamline production processes.
Cashier
WENDCO OF PR
San Patricio Plaza
01.2007 - 01.2018
- Maintained daily client relations as point of contact, provided company information and promoted products to direct customers to their needs. Operate and POS cash register, complete and maintain non-monetary reports and records. Managed inventory and stock levels to ensure availability of items. Process merchandise returns and exchanges. Developed a reputation for prompt, efficient service with a high level of accuracy. Any other related responsibilities assigned to ensure productive operations.
Education
Bartender Certification -
Universidad del Este
01-2009
Computer technician and programming
MBTI Training Institute
01-2004
High School Graduate - undefined
Colegio Doctora Wilma Zayas
01-2003
Skills
- Customer service
- Client relations
- Transaction processing
- Customer service
- Customer assistance
- Work ethic and integrity
- Attention to detail
Timeline
Sales Associate / in Pro Department, Paint Department & Hardware Department
HOME DEPOT
01.2021 - 01.2026
Common carrier
WINDOORS
01.2018 - 01.2020
Cashier
WENDCO OF PR
01.2007 - 01.2018
High School Graduate - undefined
Colegio Doctora Wilma Zayas
Computer technician and programming
MBTI Training Institute
Cashier
PUEBLO
Bartender Certification -
Universidad del Este