Leonardo López
San Sebastian
Overview
2024
2024
years of professional experience
Work History
Tecnico Gomero
Tony's tire
Road Service, Servicio En La Carretera
Packer
Smith Farm
Packer
Fix brothers farm
- 12.2023
Auxiliary de carpinteria
Del Valle Inc
- 07.2021
Senior CSR
Infosys
Aguadilla
03.2019 - 11.2019
- Implemented feedback surveys to gauge customer satisfaction levels, using data to drive continuous improvement initiatives.
- Consistently met or exceeded monthly performance metrics, including call quality scores and average handle times.
- Conducted regular performance evaluations for CSR team members, identifying areas of improvement and recommending targeted coaching plans.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Collaborated with cross-functional teams to ensure seamless resolution of customer issues, resulting in better overall service experience.
- Increased team productivity by providing comprehensive training to new CSRs on company policies and best practices.
- Reduced response times, effectively managing high call volumes during peak hours.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
Tecnico Gomero
Custom bandag
08.2014 - 06.2018
Education
High School -
Manuel Mendez Liciaga
San Sebastian Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Flexible and Adaptable
City
San Sebastian
Zip
00685
Street
PO box 11446 aibonito guerrero
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Senior CSR
Infosys
03.2019 - 11.2019
Tecnico Gomero
Custom bandag
08.2014 - 06.2018
Tecnico Gomero
Tony's tire
Road Service, Servicio En La Carretera
Packer
Packer
Fix brothers farm
- 12.2023
Auxiliary de carpinteria
Del Valle Inc
- 07.2021
High School -
Manuel Mendez Liciaga