Alexander Rivera
Rio Grande
Summary
Proven in enhancing visitor satisfaction at Tabonuco Taxi & Tours through personalized engagement and multilingual capabilities, maintaining high cleanliness standards from tenure at Hyatt Regency Grand Reserve. Skilled in safety practices and customer service, achieving notable improvements in tour quality and operational efficiency without compromising on guest experience.
Overview
4
4
years of professional experience
Work History
Tour Guide Drivers Assistant
Tabonuco Taxi & Tours
01.2021 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Houseman
Hyatt Regency Grand Reserve
03.2024 - 10.2024
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Kept building entryway glass clean and polished for professional presentation.
Education
High School Diploma -
Escuela Superior Pedro Falu Orellano
Rio Grande05.2024
Skills
- Safety Consciousness
- Multilingualism
- Customer Engagement
- Cleaning
- Travel recommendations
- Baggage assistance
- Presentation Skills
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
Languages
Spanish
English
Timeline
Houseman
Hyatt Regency Grand Reserve
03.2024 - 10.2024
Tour Guide Drivers Assistant
Tabonuco Taxi & Tours
01.2021 - Current
High School Diploma -
Escuela Superior Pedro Falu Orellano
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