Leslie Rivera
Toa Alta
Summary
Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Casas Mi Anhelo Custom Home Builders
08.2021 - 02.2022
- Managed filing system, entered data and completed other clerical tasks.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Created and maintained databases to track and record customer data.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Front Desk Receptionist
Standard Refrigeration
01.1996 - 01.2018
- Operated multi-line telephone system to answer and direct high volume of calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Arts - Major in Arts Interior Design
EDP University of Puerto Rico
GuaynaboSkills
- Microsoft Word
- Program files maintenance
- Client Relations
- Customer and client relations
- Mail handling
- Travel Planning
- Invoice Processing
- Deadline-oriented
- File Organization
- Package routing
Accomplishments
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Completed payroll for staff of [Number] direct reports.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Saved company $[Amount] per month in [type] costs.
- Responded to over [Number] customer inquiries each day.
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Administrative Assistant
Casas Mi Anhelo Custom Home Builders
08.2021 - 02.2022
Front Desk Receptionist
Standard Refrigeration
01.1996 - 01.2018
Associate of Arts - Major in Arts Interior Design
EDP University of Puerto Rico
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