Leslie Ann Sanchez Ayala
117 C2, Ocean Blue, Luquillo
Summary
Administrative Assistant accomplished in aiding company executive leaders with key functions. Gifted at managing busy schedules, organizing projects, and providing stellar administrative support to executive team.
Analyzes, prioritizes, and completes tasks with professionalism, and sound judgment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Atram Corporation
San Juan
01.2015 - 01.2019
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Sales Assistant
PR Wireless
Guaynabo
01.2008 - 10.2014
- Assisted customers with product selection and purchase decisions by providing information on features, benefits, and wireless service plans.
- Demonstrated knowledge of the store's inventory to answer customer inquiries regarding the availability and pricing of products.
- Performed daily opening and closing procedures, including cash handling and reconciliation of cash drawers.
- Maintained a clean, organized work environment that met company standards.
- Provided technical support for customers in setting up their wireless devices, including phones, tablets, laptops, and other mobile devices.
- Supervised and trained a team of eight wireless sales associates.
- Monitored employee performance, providing feedback and coaching as needed.
- Conducted regular audits of store operations to ensure compliance with company policies.
- Provided technical support related to the installation, setup, and troubleshooting of various wireless devices.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Resolved customer complaints regarding sales and service.
- Account management to edit confidential customer information.
Education
Bachelor of Science - Computer And Information Systems Security
Inter American University
Aguadilla Campus, Puerto Rico05-2026
BBA - Business Administration
Ana G. Mendez University
Carolina, Puerto Rico05-2004
Skills
- Bilingual English and Spanish, written and spoken
- Confident, reserve, punctual, resilient, dedicated, articulate and professional speaking abilities
- Empathic listener and persuasive speaker
- Ability to communicate in public, to groups, or via electronic media
- Excellent written and verbal communication skills
- Communication tools including instant messaging, video conferencing and email management applications
- Microsoft 365 Software Productivity Platform
- Organizational skills
- Time management to prioritize projects by both urgency and time duration to complete tasks
- Attention to detail
- Problem-solving
Work Skills
- Word Processor
- Operating Systems
- Spreadsheets
- Web Browsing
- Basic Microsoft Excel
- Digital Calendars
- File Management
- Bookings
Formation
- Bachelors Degree, Computer Science, in course
- Associate Degree, Business Administration, Ana G. Mendez University
- Associate Degree, Medical Sonography, ICPR Junior College
- Technical Course, Secretary Dactylographer, Carlos F. Daniels Institute
Affiliations
- Coordinator of Art Seminars, basic drawing and painting free of cost for young students.
Languages
Spanish
First Language
English
Advanced (C1)
C1
Accomplishments
- Recognition for support and training in technology, granted by PR Wireless, Motorola, and Open Mobile, for the work carried out in training in new technologies and the knowledge acquired by the team helped achieve a high increase in sales.
References
References available upon request.
Timeline
Administrative Assistant
Atram Corporation
01.2015 - 01.2019
Sales Assistant
PR Wireless
01.2008 - 10.2014
Bachelor of Science - Computer And Information Systems Security
Inter American University
BBA - Business Administration
Ana G. Mendez University
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