Lester O Fernandez Maldonado
San Juan
Summary
Professional with a Master's in Business Administration with specializations in Leadership and Project Management, as well as in Planning and Strategy. I have 30 years of experience in telecommunications, holding managerial and supervisory roles, focused on process efficiency, operations management, and customer service, contributing to the company's leadership in Puerto Rico. Additionally, I hold a Bachelor's degree in Network Technology and Application Development, with solid knowledge in network management and programming.
Overview
24
24
years of professional experience
Work History
Associate Manager of Data Network Operations
LibertyPR
10.2023 - Current
- Responsible for overseeing daily network operations, ensuring efficient performance, and leading a team of professionals
- I monitor network reliability, coordinate projects and updates, and ensure compliance with security protocols
Technical Support Supervisor
Claro PR
01.2019 - 01.2023
- Oversaw the technical support team, improving customer service and ensuring quality service
- Coordinated maintenance in collaboration with contractors and supervised the work of the second-level team
Central Office Supervisor
Claro PR
01.2015 - 01.2019
- Managed operations of the main distribution frame, supervising connections, service orders, and switching equipment
- Ensured efficient maintenance and operation of VoIP services
Interim Manager Metro-South Region
Claro PR
01.2016 - 01.2017
- Directed the installation and repair of stations, as well as preventive and corrective maintenance of cables, ensuring the efficient operation of circuits and the main distribution frame
Network Operations Center (NOC) Supervisor
Claro PR
01.2010 - 01.2015
- Supervised and coordinated NOC activities, ensuring rapid intervention to restore services and compliance with operational practices
Network Operations Center (NOC) Controller
Claro PR
01.2001 - 01.2010
- Monitored the telecommunications network, managing reports and ensuring a high level of customer attention
Education
Master's - Business Administration (Leadership and Project Management)
Universidad Ana G. Mendez
Bayamón, PR01.2019
Master's - Business Administration (Planning and Strategy)
National University College (NUC)
Bayamón, PR01.2018
Bachelor's Degree - Network Technology and Application Development
National University College (NUC)
Bayamón, PR01.2017
Skills
- Continuous learning and adaptability
- Effective decision-making under pressure
- Time management and coordination of multiple tasks
- Leadership and promotion of a proactive work environment
- Excellent interpersonal communication skills
Timeline
Associate Manager of Data Network Operations
LibertyPR
10.2023 - Current
Technical Support Supervisor
Claro PR
01.2019 - 01.2023
Interim Manager Metro-South Region
Claro PR
01.2016 - 01.2017
Central Office Supervisor
Claro PR
01.2015 - 01.2019
Network Operations Center (NOC) Supervisor
Claro PR
01.2010 - 01.2015
Network Operations Center (NOC) Controller
Claro PR
01.2001 - 01.2010
Master's - Business Administration (Planning and Strategy)
National University College (NUC)
Bachelor's Degree - Network Technology and Application Development
National University College (NUC)
Master's - Business Administration (Leadership and Project Management)
Universidad Ana G. Mendez
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