Summary
Work History
Education
Skills
Timeline
Generic

Leticia Torres Navas

Guaynabo

Summary

At Panaderia Y Repostería LEMY, I spearheaded operations, achieving significant revenue growth through strategic planning and market expansion. My adeptness in financial management and knack for fostering client relationships propelled business success. Skilled in negotiation and team leadership, I enhanced efficiency and productivity, ensuring a competitive edge in the marketplace.

Work History

Dueña

Panaderia Y Repostería LEMY
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Expanded business into new markets, cond
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reported issues to higher management with great detail.

Education

Grado Asociado - Educación

Universidad Católica 1966-67
Bayamón, Puerto Rico
1967

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Operations management
  • Business management
  • Business planning
  • Strategic planning
  • Project estimating
  • Staff management
  • Marketing
  • Team oversight
  • Financial management
  • Staff hiring
  • Business development
  • Business launch
  • Business administration
  • Business marketing
  • Consulting
  • Negotiation
  • Sales leadership
  • Employee development
  • Product branding
  • Administrative oversight
  • Bidding processes
  • Contract management
  • Financial planning
  • Sales management
  • Cost reduction
  • Budget development
  • Regulatory compliance
  • Talent development
  • Budget administration
  • Human resource management
  • Partnership development
  • Labor relations
  • Human resources
  • Quality management systems
  • Investor relations
  • Capital pursuit
  • KPI management
  • Supply chain optimization
  • Value proposition development
  • Sales strategy development
  • Crisis management
  • Digital transformation
  • Service quality assurance
  • Competitive analysis
  • Process optimization
  • Market trend awareness
  • Accounting expertise
  • Brand strategy planning
  • Key partnership cultivation
  • Sales oversight
  • Profit and loss
  • Contract negotiation expertise
  • Life cycle project management
  • Social media control
  • Cash flow optimization
  • Program creation and implementation
  • Strategic project planning
  • Agile methodology implementation
  • User experience enhancement
  • Hiring and staffing
  • Client engagement optimization
  • Design coordination
  • Profit and loss analysis
  • Marketing tactics
  • Growth strategy implementation
  • Attention to detail
  • Customer service
  • Decision-making
  • Teamwork and collaboration
  • Team leadership
  • Customer service management
  • Effective leader
  • Scheduling
  • Goal setting
  • Quality assurance
  • Inventory control
  • Inventory management
  • Business leadership
  • Inventory tracking and management
  • Purchasing and planning
  • Schedule management
  • Records organization and management
  • Desktops, laptops, and mobile devices
  • Customer retention
  • Employee relations
  • Employee scheduling
  • Budget control
  • Staff training/development
  • Delegating work
  • Performance improvement
  • Employee motivation
  • Hiring and onboarding
  • Sales strategies
  • Operations oversight

Timeline

Dueña

Panaderia Y Repostería LEMY

Grado Asociado - Educación

Universidad Católica 1966-67
Leticia Torres Navas