Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liane Santiago

Kissimmee

Summary

Obtain a position where I can apply my knowledge and experience for the company's wants and needs. As a communicative customer service professional, I will be motivated to maintain customer satisfaction and contribute to the company's success. Preparing to manage large amounts of inbound calls and sustain satisfactory relationships with customers. Offering Microsoft Office skills, with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Social Media Manager

Perfect Game
Puerto Rico, PR
04.2025 - Current
  • Designed promotional materials using graphic design software applications.
  • Created engaging content for multiple social media platforms, such as Twitter, Instagram, and Facebook.
  • Monitored customer comments on various social media channels and responded in a timely manner.

Softball Instructor

Puerto Rico Baseball Academy and High school
Gurabo, Puerto Rico
09.2023 - Current
  • Created and researched new drills and techniques for improving softball skills through online resources or from experienced personnel.
  • Maintained accurate records of student progress throughout the season.
  • Incorporated sports psychology into coaching philosophy emphasizing concepts such as goal setting and visualization techniques.

Small Business Owner

L&L Resin Creations
Kissimmee, USA
06.2020 - 10.2021
  • Oversaw daily operations of small business including customer service and financial management.
  • Monitored customer feedback and implemented changes based on their suggestions.
  • Provided support services such as technical assistance or troubleshooting issues for clients.

Education

BS - Business Admin, Entrepreneurship

Pontifical Catholic University of Puerto Rico
Ponce, PR
05.2023

High School Diploma -

Osceola High School
Kissimmee, FL
05.2018

Skills

  • Bilingual (English and Spanish)
  • Positive and professional
  • Communicative
  • Team player
  • Creative problem solving
  • Microsoft Office
  • Hardworking
  • Adaptable

Languages

English
First Language
Spanish
Proficient (C2)
C2

Timeline

Social Media Manager

Perfect Game
04.2025 - Current

Softball Instructor

Puerto Rico Baseball Academy and High school
09.2023 - Current

Small Business Owner

L&L Resin Creations
06.2020 - 10.2021

BS - Business Admin, Entrepreneurship

Pontifical Catholic University of Puerto Rico

High School Diploma -

Osceola High School
Liane Santiago