Liliana Nunez Crespo
Urb Quintas De Fajardo G17 Calle 5 Fajardo PR
Summary
I am a dynamic, responsible, committed a dedicated person, over 18 years of progressive experience in retail and over 2 years in health care system with knowledge of durable medical equipment and knowledge in call center area.
Overview
24
24
years of professional experience
Work History
Team Leader
Clinical Medical Services
10.2021 - Current
- Obtain as much demographic information as possible to complete patient records, determine urgency of delivery based on delivery guarantees.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Gathered, organized and input information into digital database.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Administrative Assistant
Tropictec Construction
11.1999 - 11.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
General Store Manager Assistant
PVH Company Van Heusen Store
11.2002 - 10.2021
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
18 Credits
ICPR Junior Collegue
San Juan, Puerto RicoGED -
National Computer College
Fajardo, Puerto RicoHigh School Diploma -
Isidro A Sánchez
Luquillo, Puerto RicoSkills
- Perform Call Protocols
- Recruiting & Training New Staff
- Mentoring
- Issue Resolution
- Knowledge of Medical Equipment
- Customer Services
- Data Entry
- Knowledge English languages
- Payroll Management
Timeline
Team Leader
Clinical Medical Services
10.2021 - Current
General Store Manager Assistant
PVH Company Van Heusen Store
11.2002 - 10.2021
Administrative Assistant
Tropictec Construction
11.1999 - 11.2022
18 Credits
ICPR Junior Collegue
GED -
National Computer College
High School Diploma -
Isidro A Sánchez
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